Quality Inn Cromwell - Middletown 111 Berlin Road, Cromwell, CT 06416

"This was a stop on the way during a longer road trip. This place worked well for that. I will say, even for the affordable price the rooms could stand to be cleaner."

"Great location and very friendly service from the front desk ladies. Room bedding has stains that were not visible until the morning. Shower was clean but ceiling was a mess. Heater leaked throughout the night soaking the floor."

"I have to preface this review with the fact that it was last minute, my partner and I were not in the room long and much was noticed the morning after and checked out way before the 11am mark. Last minute booking or not, this room was unacceptable. This stay was about a week ago. I really hope no ones' experience was like ours. Had they asked us how our stay was, I don't know if I would've said anything for the sake of my partner. We simply will never be back. Upon entering the room everything appeared to be fine. The door is very short which could allow things under the door, we covered it with a towel. The toilet was not secured to the ground. The shower and shower curtain were in awful shape with chunks missing and unknown stains. There were "repairs" done to the shower that still looked unfinished. Shower bar was rusted. The sink had a large chunk missing as well, with a piercing sound when you turned the water on. The chair in the corner was soiled with unknown stains. The bed was made but to my horror, the sheets were not cleaned, let alone put on correctly. I unfortunately did not see these until the morning with how sheets were folded, etc. The door to the bathroom had been through it and "fixed". The blow dryer had stains on it and broken in some spots. Not pictured is the desk in the room whose right front leg was being held by what appeared to be hot glue."

"Room was very clean , comfortable, quiet and well appointed. Breakfast is just ok, but there's a great diner just up the street. Common areas could use a little updating, first impressions when you arrive aren't great. Staff were all very nice. Super convenient location. Over all , a really good experience , and an incredible value! Will definitely be staying again when in the area."

"Amazing, Caring, Honest Staff!!!!!Looking for an inexpensive option in the Hartford area. This hotel is clean and comfortable. I accidentally left my gold ring in the room. The cleaning Staff found it and called me right away. I had already left on a plane and they mailed it to my home. The staff member, Lucky and her manager, Harry were personable, caring, and helped me to get my ring back. These folks deserve the best treatment, because that's what they give the guests who stay here!!!"