Tollgate Hill 571 Torrington Road, Litchfield, CT 06759

"I truly love this place big very spacious room. The owner John is such a great guy. It is what you expect from B&B in Litchfield Hills. It's locally-owned and operated so I have no problem supporting my local business."

"I give Tollgate Hill Inn 1 out of 5 stars because it was poorly kept and the customer service was subpar. When we arrived we noticed a 'For Sale' sign next to the entrance. I think that since the owners are trying to sell the inn, they stopped caring for the inn as you would expect when paying $200/night. Also, there were no employees on the grounds. Your key was in the lobby with a sheet of paper detailing where your room was and a phone number for the innkeeper, John. Our room was in the schoolhouse, where you are allowed to bring dogs. When we entered the room, there was a severe muskiness smell. We tried to open the windows the air out the room, but all but 2 were either painted shut or so cruddy that they would not open. Also around every single window, there was an assortment of dead bugs (spiders, mosquitos, etc). The ground did not seem to be swept. The bed sheet had what appeared to be cigarette holes in it and we just hoped they were clean. The bathroom was very gross. The toilet seat had yellow stains on it. I don't think the back of the faucet in the sink had been cleaned in months. The shower had cleaning detergent all over it and there was a hair on one of the shower shelves. The towels had orange stains all over it. We called the innkeeper and politely tried to explain the state of our room and tried to change rooms. He said our room was the only available that allowed dogs, so we reluctantly compromised that our room needed a once over and he said he would send someone when we were out the next day. When we came back to our room the 2nd day, the only thing different was that someone had removed the febreeze spray bottle that was on our windowsill. When we called to check if anyone had been by, John said yes. When I asked about getting new towels to replace our stained ones, he directed us to where the housekeeper closet was and we could help ourselves. We found the vacuum cleaner and a bottle of Clorox and essentially cleaned our entire room. It's absolutely ridiculous that we would pay $200/night to clean our room, but since all other places were booked up we had no choice. The owners promptly charged our credit card after checkout (we just left, there was no checkout process) without an invoice or anything. Horrible horrible experience. But honestly, do not think this review will change anything since the owners are trying to sell anyway. The pictures on the website are not accurate, at least for room #9 in the school house. We feel completely ripped off."

"The Tollgate Hill Inn is a low-key and discreet place to stay away from the extreme fast pace of the city, a couple hours away. I stayed here in January for a winter retreat with my old firm and loved it. John and his family are very hospitable and thoughtful. The dinners were definitely above expectations and the breakfasts were incredible. Very comfortable and a memorable stay."

"This was probably my favorite place that I stayed at while in Connecticut. This is a small, privately owned family hotel and while dated, it's quaint and cozy. I was able to get the same room several weeks in a row, which has a fireplace that was restocked with wood each day. Being used to corporate chain hotels which are largely impersonal, such a small thing like having a fireplace for cold nights made a world of difference after a long day. The innkeeper was great, friendly and Accommodating"

"Beautifully scenic and quiet, great nearby restaurant. Hammocks and amazing scenery with great landscaping. Rooms left a little bit to be desired in terms of modernization, though the property has an older feeling and the rooms are in line with that feeling. Beds were hard and uncomfortable,"