Chemist Warehouse Cairns

"If you need anything from a pharmacy then Chemist Warehouse is definitely the place to go. Their prices are up to 50% less than anywhere else including your local chemist. They have a huge range of items from personal products to vitamins, etc. The staff are very helpful and so this place is highly recommended."

"As someone who works in the retail industry I was disgusted at the service that was given today while shopping in the Cairns store. I had been only in the store for a short amount of time trying to navigate around stock cages that take up most of the walk way, boxes of stock on the floor, staff so task orientated filling shelves forgetting to actually serve the customers and their needs that I made my way back to the front of the store into cosmetics. I felt from the moment I stepped foot into the cosmetic area I was targeted for having a small fashion backpack on (smaller than A4) and having fashion hair colour (half back/half pink) I had two employees follow me around the cosmetic area, no once did I take my backpack off but every aisle I walked into one of the two employees followed me. I’m actually trained in loss prevention so I know when I’m being followed and targeted. There is also other ways to check up on someone who you suspect is stealing, maybe the management should brush up on those skills for their staff. I gave no reason for this type of behavior, I’ve only moved to the area in May and been in that same store maybe three times before so I shouldn’t be a high risk watch out for her kind of customer. I’m in my mid 30’s but I do look younger that what I am, so maybe they may have mistaken me for someone else? I went to purchase afew products, waiting in line the lady before me had a big pram not one staff member asked to check her pram and my mother who was before me didn’t get asked to check her bag either but after I paid the tall Asian male employee very rudely asked to see in my backpack. I did so reluctantly as I felt there was no need as he is only a checkout operator, and not security plus I hadn’t stolen anything or given any reason to be suspicious of me. After this incident I won’t be coming back and I know in the grand scheme of things it won’t effect their bottom dollar but word of mouth does. Customers like to browse, sometimes just going into a store and trying perfumes on makes someone’s bad day that little bit better so if you intimidate customers like what happened to me today, other stores like Priceline will happily take our money."

"I have used CW as a secondary pharmacy outlet several times, over many years & most recently, having had excellent service & help re several national/statewide medication shortages, where my primary pharmacy were, on these occasions, unable to assist me. I am exceptionally grateful for the assistance as provided & do not hesitate to highly recommend Chemist Warehouse in these regards, along with superb service & the very wide range of goods, fragrances, vitamins/minerals, sports & activity supplements & for the always friendly advice from all levels of staff."

"Security made us uncomfortable as she stood at the end of the aisle just glaring at my daughter, sister and I. While I was waiting on a script and my sister was looking for a product she BOUGHT there last time. Let her know that anyone is capable of stealing regardless of what an individual looks like!"

"Been going here for years now and it’s always clean and tidy and the staff are friendly, helpful and long term. So to all the staff and also to whoever manages and owns this particular franchise - hats off to you all for doing such a great job. I’ve been to other franchises such as in Brisbane and they are no where near as good :)"