Performance Automobiles

"Recently had a car serviced and the EFTPOS machine malfunctioned and said card error, but money was taken out of my account immediately as I checked and showed the staff the balance online. They rang accounts and I was told I had to pay again or they would not release the car. I knew I would get the money back at some stage, but did not appreciate having to pay twice and then wait for a refund via the banking system when there was an EFTPOS/Card Malfunction which I was told had happened before and the transaction listed Performance Automobiles re the debit. Luckily, I had the funds to pay twice as some people may not be as fortunate, yet it was a very awkward and unpleasant customer experience. I appreciate the verbal apology on the day, but it did not stop me having to pay twice and wait for a refund. To top it all off the tyre pressures were out of whack and I had to drive to a service station to fix it and ensure the tyre pressures were the same. Unbelievable!"

"We have to wait more than a month book a date even for customers holds warranty and cap price service. Unprofessional receptionists. They don’t know how to talk to customers how valuable even single customer. Never recommend subaru hobart and their service center which they called performance automobiles. I am gonna make a complaint to subaru Australia too about their dealership coz there is no point if they can’t provide a service on time for people who hold the warranty."

"Strongly recommend Subaru (we dealt with Bryn). We had a terrible experience elsewhere and the minute we walked into Subaru we were pleasantly surprised. Excellent customer service, we were continuously kept informed and up to date and they said they’d have us a vehicle in 3 months and they did. We are very happy and would def go through them in the future."

"Such an unprofessional staff at Subaru Hobart. When I first took my car there they took around 10-12 days to fix it and car again had same issue it’s been 14 days no one even touched it. Service manager is so arrogant, rude and angry. Doesn’t even know how to talk with customer. He gave excuse that his technician is on annual leave. Looks like workshop got only one technician. Poor customer service, poor behaviour. They talk a lot on websites about moral, customer satisfaction but in reality they’re bunch of looser."

"I was keen to test drive a GWM Cannon. When i arrived at the dealership, I was met by Allan who I found to be welcoming, friendly and polite. He had a helpful and relaxed manner and was very easy to deal with. After a thorough briefing i took the vehicle for a drive and was very impressed. I was offered a trade in on my vehicle that was very reasonable, so i decided to purchase the Cannon. The whole process was professional and relaxed throughout. I even secured finance and insurance at the same time. I would thoroughly recommend Performance Automobiles and will definitely return, when it's time to upgrade my vehicle."