Global Floors

"Maria and Darren were very friendly, helpful and efficient. They always got back to me and did the job on the days they said they would. I love our herringbone floor, so glad we went with Global Floors. I would definitely recommend them"

"It may have taken a little longer than quoted but the end result is very pleasing. We were so impressed with Kumar as he was very courteous, diligent, skillful and above all, so hard working. A real delight to have him making improvements on our house. We were a little surprised that extra work had to be done grinding concrete floors but accept the problem couldn't be seen or quoted for until carpet was pulled up. The extra work was completed at very reasonable cost. Thank you Global Floors and all staff especially Kumar. We think we have a much improved floor - now to make sure we look after it properly."

"Talk about zero customer service..... We made a special trip from Ballarat to Geelong to checkout flooring options for our new build as Global Floors were on our consideration list however the lady at the store couldn't care less to get up from her chair to show us the products around or assist us with our queries. Also on the questions we asked about hybrid flooring she had very poor product knowledge. Answer - Firstly, I never heard you asking me twice about anything that I was asking you which would suggest that you had no difficulty understanding my "accent". Secondly, it was my wife and not my daughter. Never assume your customer's relationship, something more for you to work on. She was not embarrassed by my behaviour but was disappointed by your customer service and that we wasted our time coming to your store on a Saturday morning specially from Ballarat. Rather than providing better customer service and get better product knowledge on the products you put on for sale, you are blaming on customer's "accent" and their disappointment towards your customer service. This is utterly pathetic and I am happy that I didn't give my business to someone with that kind of poor attitude towards their customers. We are really glad that we went with another flooring business who gave us stellar customer service, had great product knowledge and have had zero difficulty understanding my "accent"."

"Very impressed with the whole team and the process from start to finish. After some complications with the carpet supplier going against policy, Judi was very professional and managed to get a hold of our chosen carpet, and got a layer out faster than expected. The carpet that they recommended feels amazing and very reasonably priced and the layer did an awesome job. Could not fault his work and the efforts from the whole team."