Fresh Smiles Orthodontics

"The staff here are wonderful, friendly and helpful. However the owner doesn’t tell you the fine print and tries to get more money out of you at the end of your treatment, for a retention plan that every other orthodontist include in their over all treatment plan. At the end of my treatment I was left feeling as if I was an inconvenience to them because I felt my teeth were still not straight, and was told after paying $7000 and 2 years of treatment I’d be better off with braces or veneers. Dr Hawkins was dismissive and placed blame on me for miscommunication about additional charges for a retention plan that was never communicated to me in the first place. I feel like this practice and their quality of service went down hill when the owners changed"

"Go to AESTHETIC DENTAL. Fresh smiles only care about how much money they can make from you. I paid over $8,000 for treatment. For the same length of treatment my friend paid $3,000 with Aesthetic. I have been told my teeth are straight, there is nothing more they can do and my case is closed. My teeth are not straight and they can absolutely do more. I had a friend use Aesthetic dental and they have bent over backwards to ensure she is happy with the outcome. Aesthetic dental give extra retainers. I asked Fresh Smiles for another set of retainers, however would not. They are all about $$$$"

"Friendly, extremely helpful and knowledgeable staff. Vanessa is great at reassuring any concerns and explains things wonderfully! With the flexible payment plan, overall friendliness and helpfulness - I couldn’t recommend them enough!"

"I have been a patient of this practice for many years under Dr. Scott (old practice owner), during which my Invisalign resulted in an open bite on my front teeth (front teeth do not touch + inability to bite food and close my jaw comfortably). Under Dr. Scott, I had been continuing treatment in order to close this open bite. I was offered bite blocks and free continuation of my paid treatment (of either more Invisalign or traditional braces) to fix this bite issue. This is the plan I have been undergoing for the last few years. As of last year, the practice changed ownership from Dr. Scott to Dr. Hawkins. Dr. Hawkins, from the very first appointment, refused to acknowledge my ONGOING treatment already in place, and told me I must pay $500 for bite block replacements that I am currently using (which used to be provided to me as part of my treatment with Dr. Scott), and also asked for an additional payment of approx. $5000 for me to discard my old (currently ONGOING) treatment and begin a NEW treatment under Dr. Hawkins. My bite blocks (used daily) are broken and no longer in a safe condition; I was in the middle of my treatment hoping to advance to the next stage with either more Invisalign or traditional braces to finally close my bite, so have no normal retainers to return to. My old treatment is entirely discarded under this new management, and I am feeling very hopeless and worried for the state of my teeth. After almost 3 MONTHS of back and forth, there has been zero advancement of the issue. The lack of communication between Dr. Hawkins and Dr. Scott regarding my treatment case and the resulting issues this has caused has been pushed onto my shoulders as the patient. I am at an honest lost for words at the absurdity of this issue, and the way this practice is handling it. This practice’s values are clearly shown through this messy situation. Be wary coming here for your orthodontics treatment, who knows what may happen to your treatment plan when things get hairy in the management side of the practice."

"Fresh smiles were wonderful to deal with, kept me informed every step of the way, all very friendly and lovely staff. I was very happy with the results of my orthodontic treatment and would highly recommend them."