Surfers Renaissance Chempro Chemist

"marc and the team lovely every staff member too . you can tell it is from the top management down how the are told to care for all and take their time to help you . fantastic job all lots of thanks for all your help always. always have time for a chat and so efficient. love marc's happy persona and humour . thanks to you all"

"I suffer from a major depression/anxiety disorder as I was on holiday there and the beautiful Australian/Asian heritage pharmacist rushed my medication to me asap as I was crying, gave me water and even gave me a hug while talking me through it. Iv never experienced such genuine care and compassion from any stranger or even medical professional. Its so rare in life to meet humans like that. I'll always appreciate his genuine care."

"I’d give no stars if that was an option. Came in for a script tonight and waited almost half an hour (store was empty). No one called my name out for the script, eventually I went to ask the staff busy gossiping at the front for it, the young guy looked inconvenienced that he had to turn around and pick it up. I asked him how long it had been ready for and his reply was “a while” and laughed. In empathetic people should not work at in a chemist of all places"

"My Aunty generally likes this chemist and its staff but she had such a horrible experience that she won’t likely come back ever again. She came in on a Saturday, before meeting me at 12pm for lunch to get her blood pressure tablets and there were 2 female pharmacists working. The taller blonde lady was busy and the darker haired pharmacist came from the back to take my Aunty’s script. Never before has she ever been questioned on getting her medication a few days early from a script. She was spoken to in such an abrupt manner that made her feel like she was doing something terrible when she just needed to get her blood pressure tablets. She has not had any issue in the past from this place before or anywhere and this medicine is not even abusable( I checked her bottle at home and the medicine she has is called prexum). She only had 5 tablets left in her old bottle so how is that too early? My Aunty decided to leave without getting it and when she met me for lunch I could see she was very upset and she said she was spoken down upon in a rude loud manner like she was stupid. I decided to go with her to another chemist instead and they gave her the tablets without causing a fuss. This is completely unacceptable behaviour from a health professional. Pharmacists are meant to communicate to people with more of a calmer demeanour and not make the consumer feel humiliated. Won’t be coming here again as there are plenty of other chemists in Surfers."

"Started to get a runny nose and a tickle in the throat so bought cough mixture to nip it straight away. Got arrogantly and condesendantly told if I want to nip it go see a doctor. If I hadn't paid for it I would have given it back and said, "I'll do just that". Next time this local will go Chempro where I get much better service."