Bunnings Tweed Heads

"Bunnings is a winner!! Thank you! ♡♡♡ The customer service is outstanding and always fabulous prices. My partner brought me two Hibiscus plants for my birthday and they a stunningly beautiful!"

"My partner and I walked into Bunnings yesterday and we come across tall trollies of loaded boxes everywhere in the aisles of bunnings. It was so hard to walk down alot of the aisles as people was getting frustrated with it. My partner and I had to move some of the tolleys just to get to stuff on the shelves. I told an older lady emplyee about the trolleys loaded of boxes in alot of the aisles and she relied, 'they are under staffed'. I can understand that but, why just leave the trolleys for days or weeks of boxes unloaded on the big trolleys in the asles. Move them to the back of the storage container as its OHS issue. I have chronic back issues and there were alot of older people in bunnings moving their heavy trolleys out of their way to get what they wanted off the shelves. Not happy. Be better bunnings."

"Thursday 20/04/23 I was served by James at the Trade Desk. He was on his own there with a continuous stream of customers. I needed his knowledge to determine and order the type and quantity of products I needed, totalling in excess of $2,000.00. He suggested I might be more quickly attended to at the orders desk at the front of the store, however the one staff member there not with a customer sent me back saying they were busy with phone clients. Returning, James completed the calculations required and I went to collect a few other things I needed right away. When I returned he had gone on a break (well deserved) and his replacement completed my transaction using the order he had saved on the computer. I commend him on his knowledge, attention to task and exemplary customer service manner. An asset to Bunning's business from whom others I have dealt with there could learn."

"This is my local and I have been here often. Staff are usually really helpful and will always direct you to the right aisle. Unfortunately last weekend I ran into a ‘glaring’ problem with Bunnings South Tweed. I went out the back to get some wood cut but no one was there. No worries, I went back inside and stopped a staff member who said she would get someone to cut the wood. I went back outside and stood at the cutting site. After 10 mins I went back inside and grabbed another staff member to say I had been waiting for someone to cut my wood and no one has turned up. So they said ‘sure’ I’ll get someone for you so I went back outside to wait… another 10mins goes past with no one coming to help me so I got out my phone and ‘rang’ Bunnings Sth Twd! I told the girl who answered that I had been waiting for over 20mins for someone to help me out the back with cutting wood. She was really apologetic and said she wld get someone out there for me….. another 10+ mins goes past and I’m getting pretty fed up so I go back in again and asked an older gent to help me. He came out the back with me and then said ‘stay there, I’ll find someone for you’. He walked up and down the Tradies section and ended up talking to someone on security then came back and said that the guy that can cut the wood was just going off to his very late lunch (it was past 4pm) and that he would cut it when he got back… maybe another 15mins? I was over it by then but I was told (Bunnings take note!) that one of the Staff had left that usually works outside with security/cutter and that they would be replaced. Well that ‘never’ happened so there was only one person doing the job of x2 people. If they were cutting wood then they would have to ‘close down’ the tradie entrance/exit which they just wouldn’t do….. So why isn’t there anyone else who can cut wood? As this is a service that Bunnings provides, it’s not really acceptable for your Staff or customers to put up with this. Maybe I picked the wrong time/day but seriously anytime should have been the ‘right’ time. Maybe these guys are understaffed/overworked and unappreciated? Out of all this, not one of the Staff I spoke to was anything other than polite & courteous. Bunnings help out your Staff and you won’t lose customers.. well at least one, because I said thank you but I won’t wait ‘any longer’ to my helper and went home. I took off x2 ‘stars’ for this hoping that an update will be better."