Grand Toyota - Wangara

"I had the most easy and stress free experience of purchasing my car with Grand Toyota Wangara. Dave, Melinda and all other staff I spoke to were so incredibly friendly and helpful. They made the process so easy and enjoyable with all of the hard work done for me. Overall, fantastic experience and I would recommend them to everyone."

"Great experience from Joanne and Rachael in buying my 300 Cruiser. Nothing was too much trouble, including answering my multiple questions after delivery. Highly recommend. I won’t be going anywhere else for my next Toyota."

"We are about to take delivery of our new car next week, 18 and a half months after the initial order. We can appreciate the wait was due to the global demand. After we initiated contact with Grand Toyota a few times we reiterated that we needed notice before our new vehicle arrived so we could proceed with selling our current vehicle. When we dropped in a few weeks ago to ask if there was any update we were told the vehicle was on a ship already, arriving at Grand Toyota on June 16th and "isn't that great news?" To which I replied "its good that its coming however now I am under pressure to sell my car". Their response was that it shouldn't be a problem to sell (without knowing my circumstances and the effort it took given I work away). Again we had to make contact with Grand Toyota as we had heard nothing on or after June 16th and found out that it was going to take them 9 days to fit a bull bar, tow ball and side rails... If this was ARB they would be out of business! Our time home is limited and now our only opportunity to get the car is a day before we leave again. To make matters worse, only by asking for the final figure and payment options we have discovered we are up for an additional $3k as the small print in the initial contract has a disclaimer in the case of increased manufacturing costs after contract signing. Not only a kick in the arse with a price hike, but no one at Grand Toyota thought to contact us earlier to mention this. How do they assume people find additional money laying around on short notice?!! If the cars were not in high demand I don't think this business would be able to sell anything. We bought a new car from Wanneroo Mazda last year and were updated on everything throughout the entire process. Grand Toyota have turned what should have been a great experience into a bad one and we wish we went to Nissan first in Wangara !! Customer Service here needs an overhaul."

"11 months of no contact from anyone at the dealership. The Receptionist doesn't answer the phone. Many times she didn't & it went to voice mail. No-one responded to my messages. The sales consultant doesn't put her mobile number even on her Business cards. I wouldn't buy a car from Grand Toyota if it was thousands of dollars off. Customers matter, keep them updated. 30 seconds to send a text. You don't ignore a client for 11 months. & Receptionists are paid to answer the phone. I cancelled my order."

"I had my Prado in with Sarah Finlayson-Davies today for it's service, and the level of customer service I received from Sarah, from the time the vehicle was booked in, to the time it was picked up after the service was complete, was second to none. Sarah displayed Excellent Customer Service Skills and Knowledge and was brilliant in her communication and dealings with me. I have several vehicles being maintained at the Wangara dealership and needless to say that I'm a satisfied client."