Freedom Kitchens Southport

"Well I was told by the woman at Freedom Furniture in Southport that they were previously The Good Guys Kitchens. The Good Guys re-branded to Freedom Kitchens to avoid their unhappy customers and reviews. We had a Good Guys Kitchen installed in the last 8 years and it was a disaster. The installer was a complete idiot as well as some of the other crew. I don't even know where to begin! The white cupboards have all yellowed, nothing is lined up properly. At one stage I caught a workman about to cut a large piece of stone benchtop in half. I stopped him and showed where to cut it so it wouldn't be noticable....What a bunch of Idiots!!!! Then they disappear and return as Freedom Kitchens."

"Freedom kitchens has been terrible to deal with. We could have got a kitchen cheaper elsewhere but went with them for the proposed ‘ease’. They included extra hidden costs that were not outlined when we first signed the contract, they have been terrible with communication as no one ever phones back or are not easy to reach. They forgot parts of the kitchen and are not saying they will take another 20 business days to come and have a look. The bench top company they are connected with are now 3 weeks late and have now pushed it back again. We have asked to speak with people from freedom and still no reply or phone call. Would not recommend this company."

"The staff from freedom kitchens Southport were amazing, went above and beyond to help us and unfortunately that is where the good experience ended! The post installation customer service has been useless. The purpose of our new kitchen was to creat more cupboard space in our apartment, the installer & plumber chose to position the hot water system in a cupboard space which made their work easier but made us loose a huge amount of valuable space. We have cupboards that do not close properly, a door that doesn’t fit and peeling cabinetry. We raised these issues with the customer service team over the past 12+ months & they said they do not send anyone out for a final inspection, then we were told by the builder to trim the cabinetry ourselves so the door closes properly. I should have seen red flags when I was talked out of the original cabinetry I decided on, which also after speaking with others they had made the decision not to go with freedom for this reason. I had so much hope to create the kitchen of my dreams which instead the builder did not hold out to my expectations."

"Freedom has terrible service. Not worth the savings. Currently dealing with freedom + contractors who don't communicate with each other properly and you end up being the middle man coordinating them all. Contacted freedom today, and spoke to Jeff, to advise the drawings are incorrect and asked for them to contact the installer (whom is supplied by Freedom) to arrange for correct ones to be sent. Freedom declined any responsibility and advised that I had to be the person to contact the installer as that is who I am hiring. This is despite me explaining that he was allocated to me via Freedom. Numerous examples of the same issues. You never speak to the same person who knows what is going on. Do not hire Freedom to do any renovations. They should stay in their lane and stick to furniture."