Grahams Jewellers

"My partner ordered my engagement ring online it took the entire 30 days change of mind period to get here. White gold scratched up so bad looks like it has been worn quite a lot. It needs re-plating. Customer service is non existent. Buying a different ring and fixing this one elsewhere. I've seen jewellers take more care with silver than these guys do with diamond and white gold. Do yourself a favour Do not buy off Grahams"

"How ridiculous with Grahams Jewellers website setup. Purchased and paid immediately on Sunday 06/08/23 (order number GR200035256) and personally emailed the next day 07/08/23 to make sure this birthday gift is being processed (SRPK17K), at that time item still showing stock available on their website. On the 08/08/23 my transaction was cancelled told oversold and refund?? I am not happy with this outcome and have chosen your business over other business while same price and others are showing stock available at the point of decision. Now this watch model is sold out everywhere in Australia…;( Told online staff to escalate it and havn’t heard back from management/owner what they going to do to make it right?"

"Have never experienced such poor service like I did here or lack of quality pieces. I had bought a solid gold chain only to compare it to my current chains at home to find it had a red tone to it. Re visited to try and swap it for a chain that didn’t have this tone, the only chain similar was hollow which I did not want (more prone to breakage and damage), I asked when new stock would come in and could I instead get a store credit since they don’t offer refunds in store and there was nothing exactly what I wanted. Was told new stock comes on Thursdays (the day I went in, today) and I need to choose right away what to exchange it for equaling the same cost amount. The hollow chain was also considerably cheaper, leaving me having to choose more things I do not want (bracelet I had to get also does not fit me, they had very minimal to choose from) along with the hollow chain I do not want. I wasted a hour of my time under pressure trying to find things in the store and left feeling unhappy with all of it. Will never recommend this place to anyone."

"I purchased a bracelet from the Rundle Mall store. Patrick assisted me through the purchase process as I live in Melbourne. Patrick was absolutely brilliant, super helpful and extremely professional. He kept me informed on the delivery process as it was a $4000 bracelet, so as you can imagine, I was a little paranoid buying without going into the store. I recommend that if you are keen to buy some new jewellery, then give Patrick a call. What a great experience ."

"Managed to turn what was previously a '5 star rating' into 1 after a visit today. Appalling service and treatment. Won't ever shop here again or recommend to anyone. Edit - For anyone interested, as you can see Grahams replied to this review asked me to email them with more details. Pretending publicly they make it look as though they are concerned and are interested in following up. I did that and was promised a 'regional manager' would contact me with 48 hours. 48 hours has turned into two weeks. I have literally heard nothing from them. I think this perfectly sums up their post purchase customer service, particularly the Myer Centre store. I would advise anyone to avoid this store."