Prouds the Jewellers Robina

"Karen was extremely lovely.. wish we could say the same for the rest of the company and managment. Poor all round.. good luck on ur purchases. And good luck on ur refunds. WARNING the products supplied from this shop are made from low grade metals. Do yourself a favour and buy from a genuine goldsmith"

"The level of knowledge was pretty low, I wanted to know the differences between the functionality of various watches and they staff member pretend the whole time to know. Things like "this one has hands, and this one is digital" is a pretty poor response to "can you tell me about the key differences and features of these watches". 3 stars because she let me try them all on without hesitancy."

"I walked up to 2 staff at tge registers who I couldn't see had any customers around. I asked if tgey had any anklets the reply was 'we are with a customer' Tgey couldn't even point me in the direction to look and was older and looked like tge manager as she was helping the other lady. No Hello, no ill be with you in a moment, no they just in that cabinet. Absolutely no customer service skills. I'll choose the opposition from now on."

"We ordered our wedding bands at this store - my husband tried his ring and got it correctly sized and the young fella who served us processed the order. A day later I got a call saying the staff member did the wrong price and I had to pay more - sure no worries. A month we waited for the rings and my husband picked them up. He signed for the pick up and when trying the ring at home it was 3 SIZES too big. The manager in store was absolutely disgraceful saying we have to pay to fix it. At what point of the sales process do you guys think we try on a ring and it falls of the finger and we say yep thats about right? You all need a good hard look at yourselves, ripping off customers and trying to steal their money and make them pay for YOUR mistakes. Judging by the reviews customer retention is not your strength so maybe next time you “talk to head-office” you might want to recommend a refresher. We decided to take our business to LeGassick around the corner from your store, who have a more professional level of customer service, 100% recommend to walk straight past Prouds."

"What a disgraceful experience received from the Assistant Manager of this store. No warm greeting on arrival, more as if it was an inconvenience for her to serve a customer. Started with a condescending tone and rude attitude. Definitely won’t return to this store and would strongly recommend some training in basic customer service. Perhaps then you won’t require as many signs to let shoppers know that abuse will not be tolerated!"