Australian Institute of Fitness Perth (Fitness Campus) Goodlife Health Club, 1355 Albany Highway, Cannington WA 6107

"Just had a terrible experience with Daniel Cristy. I booked an appointment to get some information about the course over the phone. He was incredibly short and condescending and I ended the conversation feeling disgusted, and knowing very little about the course they’re offering. Sorry, but in an industry where 100 other companies are offering the same product, customer service is invaluable. I’ll be looking elsewhere for my training."

"Money hungry institute that do not wish to see their students succeed. I was led to believe I had 12 months to complete my course, AIF gave me a 3 week deadline at the 6 month mark to finish one component and start the next. I work a highly intensive environment and have a young baby at home. I was unable to meet the deadline, denied an extension and told my only option was to defer my enrolment and start again. I asked for payments to stop, they told me I'm contractually obligated to continue to pay the full amount. Their official complaints department said the same thing. Do not use AIF for your studies."

"Just as other reviews state - money hungry institute with no sense of reason or humanity. Enrolled part-time. What they don’t mention is that part time means less contact hours but the same amount of study as full time is expected. You also need to have access to a gym that will let you bring someone else there. I’m expected to pay for a course that I can no longer complete. I’m not even asking for a refund, just a stop to payments. They want me to either quit my career or pay for a course I’m not even doing. Absolute joke and disgrace to the industry."

"Terrible and such a waste of money - go somewhere else! *Response* You wouldn’t have any record as I didn’t use this name, I used my full name to register for the course and my Diploma. I don’t have to take it up with anyone or go any further with it thank you. I did my time there and paid all of my money and got my diploma. The course information and practical time is not up to standard with the amount of money you charge people. I’m not sure if you still use Ezypay, but that company is terrible to deal with too. You have sales people to purposely distract and bamboozle prospective students to sign up and then toss them aside if they run into problems or have to change their course for any reason. Its a sales tactic, one which one of our coaches told us about in class. It’s all about money at the end of the day, and for the money you charge I would like to tell people reading this, it’s not worth it!"

"DO NOT study through this company. I work in the Defence Force and have been given 3 months notice to move overseas. I am currently completing the Master Trainer course (am only on the cert 3) and have requested a refund for the Cert 4. I offered to pay full for the cert 3 and also small fees for withdrawal of the other course however the only response I was given was that it was a “change of circumstance” within my control, I advised them that being a defence member did not give me any notice for significant changes like this and that I cannot change the circumstances. After requesting a phone number to speak with someone the response I received was to “fill in the complaint form as the team can not assist you any further”. They wanted me to pay $300 to defer a course that I can not complete within the next couple of years. If I am to withdraw from the whole course they told me I am to pay 100% of the fees which is over $6000. If you wish to complete a personal training course do not choose this company."