Chemist Warehouse Helensvale

"Don’t bother with this store! The so called pharmacy assistant wouldn’t give me the over the counter cream that my doctor sent me to get, apparently she knew better and said no I think you need something else go back to the doctor. I just came from there! Such attitude, very rude. So of course I went to another chemist and no questions no problems."

"They need a counter for customers to go to who are seeking an item other than a prescription. Today, they also need to turn down the volume of their music. Having a speaker above aisle 6, where you're told to wait for your scripts, you can't always hear the names being called. Background music is nice to have, but not when it interferes with sales and customer comfort. Otherwise, the staff are friendly and efficient with the usual Chemist Warehouse discounts on products."

"To the store manager of the Helensvale Chemist Warehouse store On my most recent visit to your Helensvale branch, a pharmacist by the name of Ponpan was extremely rude and degrading to myself and other staff members in quite an unacceptable manner. She was talking to other staff members on the floor with such disrespect I could not imagine working with this woman. I am a loyal customer and have never experienced behaviour like this from any staff member in a Chemist Warehouse, or anywhere for that matter. Appropriate action must be taken in regards to the way she acts towards paying customers and fellow staff members. Ensure that this happens immediately or I will have to file a formal complaint to your head office."

"IF YOU ARE A WOMAN WHO REQUIRES THE PLAN B / MORNING AFTER PILL DO NOT GO TO THIS PHARMACY!!!! This evening (11/03/2023) my sister went into this exact chemist which was quite busy and was belittled and spoken down to by the pharmacist when attempting to obtain a plan B pill. From the beginning this pharmacist was rude and aggressive towards her, screaming out the required questions at her and questioning each response she provided. She felt incredibly uncomfortable as multiple people in the pharmacy were able to hear this interaction and were staring. After answering all the required questions she was provided with the pill. Before she was able to make her purchase the pharmacist said and I quote “You need to be more careful, you shouldn’t be taking this pill. The side effects are very serious and this tablet causes infertility”. This pharmacist had absolutely no idea why she required this pill, however assumed that it was because she made a choice to not use any type of protection. He was incredibly wrong for assuming, unfortunately she was assaulted only a few hours prior and required this pill. When she advised him of this he continued to scream out in-front of other people inside the pharmacy and I quote “Did you go to the police? You still need to be more careful and should not take this pill because of serious side effects and infertility”. This is incredibly disgusting behaviour and this pharmacy as well as the pharmacist should be absolutely ashamed of his actions tonight."

"UPDATE: Tightening the budget in this store,spending less & less on wages. Queue of 20 people waiting for scripts & all I wanted was a box of panadol. Told to be number 21 in the line if I wanted to be served. No thanks, I will not be back.Usually extremely long wait for prescriptions, but this a an extremely busy shop. Fairly good selection & variety of goods. Can't really understand why Chemist Warehouse feels it necessary to have a commercial drink fridge right next to where people queue, the fridge has taken up valuable cosmetic space. The staff can be hit & miss in the store. I think customer service in retail is a service from the past. The last script I took into to have dispensed, the pharmacist said he couldn't read it, therefore couldn't do it. Did not offer to phone the Dr & enquire."