Austral Pool Equipment
160 Balcatta Road, Balcatta WA 6021
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Location & Phone number
160 Balcatta Road, Balcatta WA 6021, Australia
About the Business
Welcome to Austral Pool Equipment, the largest distributor of leading Australian brands for the pool and spa industry in Western Australia. Located at 160 Balcatta Road in Balcatta, our establishment is a point of interest for all pool and spa enthusiasts.
Since our inception in 1975, Austral Pool Equipment has been providing top-quality pool pump and filtration equipment to the residents of WA. What started as a small operation has now grown into a renowned distributor of swimming pool and spa equipment, accessories, leisure products, and chemicals.
As a four-time industry awarded leading supplier, we take pride in offering superior sales and technical support to our valued customers. Our team of experts is always ready to assist you in finding the perfect equipment and accessories for your pool or spa.
With two office and warehouse facilities spanning over 3,200 square metres, we have an extensive range of stock and strive to provide rapid turnaround of orders. Whether you need a new pool pump, a state-of-the-art filtration system, or any other pool equipment, you can count on us to have it in stock and ready for delivery.
Our dedication to excellence has been recognized by the Swimming Pool & Spa Association of Western Australia (SPASA). We have been honored with the prestigious WA Supplier of the Year award for six consecutive years, from 2008 to 2011 and again in 2015 and 2016.
At Austral Pool Equipment, we are committed to providing our customers with the best products and service in the industry. Visit our website or give us a call to discover why we are the trusted choice for all your pool and spa needs in Western Australia.
Reviews
"Firstly, the one star is only for customer service not the products. On 3 separate occasions now I have phoned Astral Pools customer service in the hope of receiving support to set up the chlorinator and pool pump. All 3 times I got nowhere! The staff seem to never let you speak and talk over you. When prompted with technical queries, they refer you to a manual or someone else. What kind of company manufacturers a product that is complex to begin with, and doesn't know or support their products with the information necessary to assist their customers to set them up correctly? May I suggest that staff receive training on communication and technical know-how. It's not up to others to do your work for you. You the manufacturer have the responsibility of providing technical support for your products. I'm beyond disappointed. I've called numerous pool shops and even they don't know how to set up some of the products. Woeful."
"Extremely helpful in quickly fixing a warranty fault on our pool pump. Great customer service and support."
"Good experience. They have fixed my heat pump twice. Rich is knowledgeable and great to deal with"
"Faulty Design and Poor Quality Austral CL400 I had the whole unit replaced under warranty when first installed then the replacement item was just as troublesome. It was hard to open, clean and constantly leaked. Eight years later the lid failed due to poor design and thin weak plastic. I had it professionally plastic welded and then it split and exploded on the opposite side. A new replacement lid is $400 AU which is too expensive for its poor quality. I've given up after rude poor customer service and have bought a sand filter instead from another company."
"When the warranty period is over, off top the dealer network with you. Components that fail frequently are VERY expensive. Its the old story. If you were to buy the parts you need, it would cost you far more than a new one.... Automatic chemical management of your pool is not really very automatic. Its also quite expensive in replacement parts."
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