Solestreet Coomera

"Don’t go in here for customer service. Walked in , had a little browse and walked back out after the woman behind the desk didn’t acknowledge me. The only time she did move was fondle with the shoe that I just picked up and had a look at. Not only is this shop a rip off and you can buy the same shoe at JDs for a quarter of the price. The service is absolute trash. I’ll spend my hard earned money else where. You guys are a laugh if ya think I’ll pay $500 for a pair of shoes I can get for $120 elsewhere. Good luck with your greed"

"I bought a pair of Retro Jordan 5’s off the website and honestly everything about the experience was good as. When i had questions they were answered quickly by the support team, the shoes came within a week of me ordering them, the collection at the store is so good as well and the quality of the shoes and the box and everything was just a massive W, would recommend shopping here"

"Bought 2 pairs of Jordan's and noticed they were damage to the threading and damage to the other pair. One pair I had not worn at all besides trying on and the other only for 20mins then I noticed threading was breaking. I went to exchange them as I only bought them 1 week ago.The staff member working was great and understood that they were faulty and was going let me exchange them as I bought the shoes with the damages.Then the manager strolls In coming back from his break and picks the shoes up inspecting them, picking at the damage and slams the shoes back on the counter with no care multiple times making the damage worse. He has not even spoken to me or the staff member assisting me and tells me I have worn these and caused the damages. He was completely rude and unprofessional. I try tell him about the damage and he doesn't want to hear it from me or his staff member and advises no exchange will occur. His staff member corrects the manager to advise the shoes are damaged and it falls back on Nike. The manager does not want to hear this and keeps touching the shoes with no care. I spent over $700 and have different staff telling me different things. The manager should not be in that position if he is going to be rude and have no care for quality of products."

"Absolutely disgraceful experience. Sole Street resell shoes at triple their value to unsuspecting shoppers. Be aware and research heavily first. They need to disclose that they are reselling these shoes after purchasing them from other traders in the same shopping centre! However it is seemingly ‘covered up’ by sales staff. The worst customer service ever experienced. My son paid $375 for shoes that are available elsewhere for a third of the price as he is young and did not understand the stores set up. Shopping centre management should be ashamed that they allow this shop to trade alongside reputable outlets. I am disgusted that this is considered ok by major shopping centres. JD Sports staff were amazing in explaining the resell concept of Sole Street to my son and I wish we had purchased from these friendly enthusiast people. The worst experience for my son. If I could rate less than one star I would… DO NOT SHOP HERE."