Goodlife Health Clubs Royal Park

"Good pool .Multiple exercise equipment available. Helpful staff. Not suitable for those on AGE CARE PACKAGES."

"After calling to cancel my membership on early February after finding out that even a 3 month membership continues to be active unless cancelled, I was told that 2 weeks payment would come out before being cancelled, I agreed. I noticed money still being taken out in May. I called the club to which I spoke to Adele who is clearly lacking in customer service skills. She very told me that my membership wasn't cancelled and that I misunderstood. She said that a manager needed to email me to cancel (which was not in the initial conversation we had, although she denies this) Upon telling her that I received no such email, she said that they instead tried to call me and her manager left a voicemail. No voicemail was left and they then proceeded to never cancel my membership. I then asked for a manager to call me back asap Monday morning. Adele then said that the manager was very busy and they will try to call me back whenever they can and that they had important things to do. A membership that should have costed me $120 for 3 months has now cost me about $450 Communication skills of staff need to be worked on, as does the clarity of cancelling memberships. It is clear that the company do whatever possible to find ways to keep you membership going by purposely decieving customers. Shame on you Goodlife Royal Park"

"Love going into Royal Park GoodLife. Friendly staff and welcoming atmosphere. Lots of equipment so even at busy times you can always find a machine to get into your routine."

"I have been a good life member for many years now and I have never experienced the treatment my mother experienced at Goodlife Health Clubs Royal Park. After connecting with trainer Shannon Mander for personal training sessions, he advised he would come up with a training plan for her. They had a scheduled session today to go over this plan. He was 30 minutes late to their scheduled session, without any communication. Shannon then proceeded to advise the receptionist that he refused to see my mother until she paid for her direct debit. This was not communicated as she was advised to come into the club to go over the training program. She had not been advised she was required to pay this amount to be physically seen, when the plan had not been created nor discussed. To add insult to injury, after waiting to speak with him for 30 minutes (as advised by the receptionist) he proceeded to walk past her and completely ignore her. When trying to discuss these events with the receptionist this morning, I was advised her manager was to busy to talk and I should contact head office if I wanted to discuss this further. I have had a positive experience at other Health Clubs, but the entire process has been unnecessarily difficult and seems to indicate a bad culture from those on the ground, to senior management."

"I signed up to the gym recently after attending on a guest pass thanks to a friend. I enjoy the aqua classes which are a great low impact work out and fun. I visit the pool on other days and weekends to do my own exercises with less people. Ive used the low impact gym equipment as I want. I've found the staff friendly and I am very happy that this gym has an older demographic during the day. I would recommend anyone older to come and exercise at your pace."