Pet Emergency

"Sent my baby home after a consult telling us she’s fine next day she deteriorates catastrophically and she died due to a brain injury a few days later (after we took her for another check at your regular vet and they checked her thoroughly!!), I’m absolutely disgusted in this practice, paid for a consult and they didn’t even check her obs and if any like minded doctor saw her eyes they would have seen that’s a brain injury. Was quoted $2,500 for them to keep her one night not including any treatment and yet they wanted even more money for us to bring her back in for a second consult which at first we “wouldn’t be charged for” This is absolutely disgusting for a “veterinary specialist” practice, yes I understand vets are expensive but when people pay the ultimate price for their loved ones you’d think your “qualified veterinary specialists” you give you the best care seeming yous are “gold class” I will be taking this futher absolutely appalled!! DO NOT RECOMMEND bringing your baby here save some money and go to your regular vet ! This place is money hungry and seems money over a life is more important"

"We had to attend the vets today. For very sad ending. The team treated myself, family and dog so well, like though they had know us our whole life. We are so grateful to all the staff there today. Thank you for your care, support and love"

"Yes they helped save my cat but they were just as ready to put it down on a suspected MVA though he didn't show the typical signs of MVA. The level of cleanliness was wow: consult room was so smelly with dry blood marks on the floor. Cat had been there for not even 24 hours and came back smelling so bad. He's injured so we can't shower / bathe him as we don't want to cause more trauma but the smell in his fur is gag worthy. Old dog drool smell. So obviously the level of cleanliness in the pet care area is much worse then that of the consult rooms. They aren't cheap and are super busy. How about you guys invest in a cleaner or 3 to keep the place hygienic. So smelly and gross I feel sorry for my cat with their sense of smell. Also, cat was taken in by public due to suspected motor vehicle accident. The vet I spoke to was leaning towards euthanizing as they didn't know level of injury. Cost of keeping him there overnight with scans would cost $2K - $2.5K, and if fractures found they would not be releasing to take home,, I'd have to agree to treatment costing $4K+ or put down. And no, I couldn't take him home before scans, or if it came back showing fractures. It was pay for scan or euthanize. I could see he was very lucid and euthanizing without knowing full extent of injuries didn't sit well with me so borrowed money and got the scans. Thankfully to find out only minor fracture at jaw joint but ok to be released. He's recovering very speedly at home. Including photos to demonstrate how he was practically clear of any signs indicating MCA except for injury on jaw. Any trained vet should have been able to see he did not exhibit signs of MVA to suggest being put down if I didn't borrow $2,500 to cover scans and overnight stay. They said he's got what appeared to be a tyre mark over his back! I corrected them and said he gets under my car and the black mark on his back is from that,, then they later said: he's sat up and changed positions. Would a run over cat do that? 1st image is of him when he was taken there with suspected MVA as he was found huddling near some rocks. Next 3 images are after he's been administered methadone. The wrap on his leg was for IV. Lastly, when I didn't have the transaction limit on my dad's card to clear the balance of the bill the next day I rang and asked if possible to get an invoice, and I was told they can't do that as the vet could lose its licence. I had to call around and borrow money to cover the $300 shortfall. Untrustworthy vets with dirty practice, on so many levels."

"I can't recommend these guys enough, they saved my German Shepherd who got bloat. After his surgery he had to stay with them for a couple of days and they took such good care of him, so much so I don't think he wanted to come home hehe They kept us posted of how he was going a couple times a day, which was so reassuring. The staff here are amazing, hopefully we don't need to go back for another pet emergency but if we had to I wouldn't have any hesitation in bringing my fur babies there. So a big thank you to the staff, you are absolute champions :)"

"We have spent an absolute fortune here over the past year on saving our dogs life twice. I can honestly say it is worth every penny. Everyone here are caring, sympathetic, empathetic and excellent at their job. They looked after our dog like he was their own. Everyone got to know him or of him and as much as he hates leaving us for a stay there. I think he loves them too. We rest easy knowing he is in the best hands and getting THE very best of care. Highly recommend this place. This is him 2 days after major surgery."