Western Road Dental Care

"Excellent care and customer service! Clear explanations, good advice, friendly staff. Dr Miles is excellent and so are the nurses/receptionists."

"My experience with this practice was confusing and ultimately really bad. I called to book wisdom tooth removal. Asked specifically on the phone if I can just book to have them out without meeting the dentist first as I dont know the process but they're very impacted so I know they need to come out. Was told yes, the dentist would just call me if he had an issue with doing the surgery that day. I was surprised they didn't make me give many details and actually had to call back and change the date because after I confirmed this I called my clients and booked a week off work for the recovery. I asked the receptionist, "so i can definitely get the wisdom tooth surgery that day? I dont want to book time off work if its not happening" she again said yes I can just book the removal. I thought, okay, cool, this dentist must be set up for doing wisdom tooth removals and must have a little proper clinic in there if they're so confident it can be done on that day. The day before my appointment I called as I hadnt had any communication asking for x rays, and asked if they wanted my x rays for my surgery tomorrow. Was told to send through the link so I did. I didn't hear anything else so showed up next day for my surgery, having arranged transportation and the time off work. The dentist seemed confused and said oh no, he hadn't seen my X rays as they couldn't access the link, and he couldn't do the surgery once he got them for my bottom teeth because it is too complex and requires hospital surgery. I am honestly really upset and this was a horrible experience. Reception tried to find me an emergency appointment somewhere else for the next day somewhere but it couldnt be guaranteed that the new place would do the surgery same day either. I would just have to go and hope. Ultimately I did not go as I no longer trust anything about this practice. 0 stars. I lost a week's pay and had to organise people to cover my clients for no reason."

"My family has been seeing Myles for several years and I can't recommend him highly enough. We recently moved to the other side of Melbourne and still choose to travel 45+ for dental treatments for his efficient and kind care. Myles has a gentle dentist manner and despite needing some big work done I've always felt safe and taken care of. My daughter actually enjoys visiting the dentist because of the colourful sunglasses and the balloon animals he created for her. The booking time can often be a couple of weeks due to popularity, so best to plan ahead for cleans and check ups where possible however the receptionists, in particular Justine, are always cheerful and happy to accommodate."

"Excellent customer service by dentist, nurses, and receptionists. Dr Miles explains procedures well, and makes sure he asks if I have any questions before finishing. The receptionists do a great job of scheduling, even to the point of calling on the day to ask me to come 15 minutes later (which I presume is for late running, so I don't have to wait around so much). Once when I had an extraction, I express regret at not having brought a plushy to squeeze like a stress ball during the procedure. The nurse on duty that day actually lent me her tooth-shaped squishy instead! So kind."

"I have been a client of Dr Wooley for 20 years, today I rang up when your dentist was open till 2pm, left 2 voice mssges as I was in terrible dental pain, no call back. Had to go to emergency dental clinic to have my pain addressed & tooth pulled out. Your service is terrible & I have now changed dentist to Studfield dental clinic who were fantastic. Not happy at all"