Melbourne Auto Works racv

"AVOID THIS BUSINESS! I regret taking my car to get serviced here. You will dodge a huge bullet avoiding contact with this business! I took my ute in to get an oil leak and electrical service done. They charged me over 6k for this incrementally to try lock you in fixing one thing at a time, one part at a time with through the roof labour rates. After a month back and forth in and out of the workshop they failed to rectify the issues. They took no responsibility. They persisted to want to charge me more for other parts. Quoting me another 1.5k for Rocker cover in 'goodwill' that retails at Volkswagen for $600. I refused so they told me that I am responsible for my car and to go somewhere else. After I had an argument with them they didn't attach my front bumper correctly in spite of the situation. Then they didn't refund me a cent. Picking up my car on the very first day it smelt of burgers and there was left-over takeaway food rubbish thrown on the ground in the backseat of my car with greasy fingerprints all over the cabin - so apparently they also like to have lunch in your car too! They charge maximal prices for very minimal effort/poor work and lack of experience services. After my experience with them they worsened my oil leak and made me pay for parts and labour that I didn't need. Wasting a month of my time, a wasting 6k and now and open case with consumer affairs thats being escalated to VCAT. On another note. They have extremely patronising and rude staff members specifically George, Rob and the miserable woman at the front desk. Who are full of attitude, defensive verbally abusive compulsive liars. Who give you false assurance and sugar coat their lies then persist to gaslight you when you catch them out. The bottom line is this business is really really behind the times and so backwards. All they care about is money and they put themselves before the customers, taking advantage of any situation they can. They like to have no responsibility whatsoever with no remorse. Its unfortunate that there are businesses like this and its sad that there are so many others who have had horrible experiences with them. Anyone thats having good experiences must be oblivious. I am usually not one to complain but this experience was actually horrible. I wish I could leave this review with 0 stars."

"Highly recommended, Robert, George, and their team are first class and have been servicing my cars for years."

"I keep coming back year after year. Rob, George and the team are always great. I've had major mechanical work done, brakes, suspension, engine replacement, and many many regular services. The quality of their work is impeccable, and their attitude to service and communication just perfect. Highly recommended."

"The guys did a good job on the RACV pre-purchase report and RWC. They even saved me money on the 4 new tyres! Very good service and fair pricing. Thanks!"

"I have had my car serviced by Robert twice. I agree that you pay on the higher end but they are RACV accredited and its worth if for the clear communication and fast service they provide. I don't feel like they are that much more than other 'cheap' mechanics I've been to anyway. I also am so impressed with how they can keep the workshop looking so clean ... how do they do it??"