Cover-More Travel Insurance

"After reading negative reviews here I was disappointed with flight centre for signing up my son with them for an insurance cover for a trip to Japan. When the trip had to be cancelled I did not expect a good outcome with CoverMore. But I was wrong. Flight Centre consultant helped us with the paperwork. The whole process, although took a bit more time than expected, was not as stressful as it had been with Tokio Marine (RACV Travel Insurance) who we always insured with. Cover More reimbursed us for everything. From now on we will go with Cover More for our travel insurance needs."

"DO NOT purchase Cover-More insurance, unless you hirer a lawyer to look over their fine print. They will knock your claim back for absolutely anything they can !!! Not a nice company to deal with. They won’t even refund your whole premium if you cancel the policy 3 months out from your trip. Beware !!!"

"Before taking out travel insurance with Covermore, look very carefully at the policy document. The company will seek every possible avenue to avoid paying a claim. My experience is that it is a rapacious and unsympathetic insurer, using any hidden legal loophole to avoid its responsibilities. Any lingering compassion is confined to its multitude of excuses and promotional material. The recent incident of Kylie Enwright, where ordinary Australians pick up the costs that Covermore refuses, is a typical case in point."

"Dodge-a-rama of an insurance company. Other people have already commented on the fact that Covermore must have a policy of prolonging their entire claims process to wear down those who have legitimate claims. As for my experience, it seemed too good to be true. Lodged my claim online and 4 weeks later, it was approved. I checked my original claim submitted with remittance advice I was sent and can confirm nominated bank details I provided are correct. I had to contact them 10 business days later only for Covermore's team to say that funds were returned to them and that "this just happens even if details are correct sometimes". Is there a massive failure in Australia's banking system that needs to be addressed here then? How can funds not get to the intended recipient if details provided are correct? Anyhow, 60 days after lodging my initial claim and I'm still waiting on a resolution. Still have not received my actual money that Covermore has already approved."

"Commonwealth Bank should hang their heads in shame being associated with this company. They delay processing your claim, keep asking for additional documents and then tell you your claim is denied anyway, even if your situation is listed under the claim benefits. I presume they hope that most people will give up out of sheer frustration. I wish that I had read these reviews before I went on holiday but trusted my bank to be linked to a reputable insurance company!"