Supercheap Auto Sunshine

"Have never felt the need to leave a google review for anything until today. The service (wouldn't even call it that) I received this afternoon had me feeling confused and gobsmacked. I came in for an item that online, was "in stock". After 5 minutes unsuccessfully looking for the item myself, I decided to ask the lady at the counter for help. After quickly scanning a shelf behind her for the item she proceeds to tell me its not in stock. I show her the "in stock" message from the website, and without once looking at her computer screen or searching the item up for me she palms me off to one of her other colleagues, who then points me back in the direction I first looked when I arrived. I went back to double check incase I was having a "boy" look. Still nothing. No further help was offered. As I left the shop it was refreshing to see all 3 staff members happily chatting away in their little hidden corner behind the counter. I don't expect much in terms of service from stores like this, but this experience was utterly disappointing."

"Philip has been such a helpful and skillful assistant. He not only helped locating the right type of light bulb, also tried and successfully replaced it while my car battery was in the way, which means he was patient and skillful at his work while not charging extra for moving the battery out of the way, also he checked every detail to make sure it worked well after being installed, I appreciate his conscientious work ethic very much. Meanwhile, I also witnessed that he helped ring to return a wallet to its owner. Thank you for having such an excellent and good person in your store."

"I recently visited Sunshine Supercheap and was disappointed with the customer service I received. When I asked for help finding an item, the staff member (Blond girl) I approached was unprofessional, and rude. She was looking like ready for a fight.Then I asked another staff member who told me they didn't have the item I was looking for. However, I eventually found the item myself and there were more than one in stock. Overall, my experience at Sunshine Supercheap left a lot to be desired. I would not recommend this store to others." I hope the management educate the staff at Sunshine Super Cheap."

"I have never ever felt compelled to leave a review on Google up until now. The way I was treated in this new, relocated store on Ballarat Rd in Sunshine North was so shockingly awful. Where has the original staff from Harvester Road gone? Stopped by this store around 4pm Monday 03/04/23 to replace a faulty bottle of coolant which had leaked all over the boot of my car. Original purchase was at Hoppers Crossing store and through communications with the amazing staff and manager there, it was confirmed within consumers rights to receive a refund or exchange at any Supercheap Auto franchise. The two female staff attending the service desk at this Sunshine store are poorly trained, unprofessional and displayed disgusting behaviour! Especially the brunette girl with eyelash extensions, who refused to help me multiple times, even when I had stepped in and out of the store three times in stress, humiliation and desperation to constantly contact the Hoppers Crossing store, due to her refusal to assist me. Turns out she even called their store to abuse them for giving me such advice that they were obliged to assist me with my claim! How disgusting is that! I live 5 minutes down the road but will never ever step foot into this store ever again. You people ought to be ashamed of yourselves. Fellow customers and consumers - do yourselves a favour and head down to the Hoppers Crossing store where they take pride in the way they treat their customers and uphold their policies & ethics!"