Motorserve Padstow

"If you’re looking to book a service or pink slip in, Motorserve Padstow is definitely a great option. I conveniently booked a time online and took my car in. Scott at the front desk was extremely helpful and provided exceptional customer service. I was quoted prior to leaving and was ensured that if any additional products or services were required I would be contacted. Scott called me to advise me my car had failed inspection (which was expected as I hadn’t serviced my car in sometime and am not very good at taking care of it) and provided a range of options and quotes. This was very reassuring as in the past at other mechanics, additional large costs have been added without consultation, leading to a big shock when it’s time to pay. I received a text at the agreed upon pick up time to advise my car was ready. All the paperwork was complete upon arrival and I even received a 10% as I am an NRMA member. Thank you for the great service!"

"Do not recommend motorserve Padstow . Absolutely ropable. Was told that I needed an air conditioner compressor completely replaced a few weeks ago. Was quoted $2555. Ended up taking my car to a specialised auto electrician air conditioning expert. Who then advised that it was a re-gas and defilter. Worth $360. never will go back to motorserve. Obviously taking advantage of women."

"Way too pricy I got my car serviced there, they recommended seven more repairs/part replacements the recommendations looked reasonable but the prices were not. So I checked some other options. I did few of them by myself (the very simple ones) and used other services for the rest. I saved in total $1348 (43% less than Motoserve's quote) among those repairs, they recommended a driveshaft replacement due to the seal leaking grease for $704. I asked why can't they replace the seal (I knew it's possible and the driveshaft seal cost 40, the whole driveshaft cost 250)? they answered "we don't repair driveshafts we just replace them". The mechanic who did replace the seal charged me 246 (for the seal and labour). Considering that seal replacement requires more working time than driveshaft replacement, 704 is a total rip-off (drive shaft replacement takes less than a hour). They also said: we checked your spark plugs and they have to be replaced. 1. I could tell that non of the spark plugs was opened (3 of 4 are hidden behind the intake manifold that hasn't been removed and the third was covered by red dust I collected in the bush) 2. the manufacturer recommends replacing spark plugs every 100,000 km, there is no other reason to remove the spark plug and check it before that unless something is wrong with the engine. The right thing to do was asking me about the last time the spark plugs were replaced and provide recommendations according to my answer."

"Thieves is the perfect word to describe what happened with me, i took my van because it was leaking water and need a hose to be changed they qouted me 795$ and said that there is 4 hoses that need to be changed each hose costs 140$, now if anyone would google search this will know its not true, there is only one metal hose that cost 140$ and 2 rubber hoses each for 40$, at the end i took my van away and fixed it for 150$ and changed only 1 hose ... don't go there"

"Bad experience at Padstow Motoserve. Booked in to get new brakes. No curtesy call to say it was going to take an extra day because they couldn’t get the parts. Don’t they know if they have the brakes for that model car at the time of it being booked in? Anyway had to cancel a workshop that i was booked in to do. Two days they’ve had the car. Picked it up this afternoon, no apology for not calling and letting me know what was going on. I would have been ok if I’d have received a simple sorry for mucking you around. Instead I get a, “Here you go no worries”, keys passed to me. Really is a terrible customer service. Our family have been taking our cars to Padstow Motoserve for about 6-7 years. No more. Never again!"