Salera's - Northland

"Excellent service. They give a good discount for the watches even though the watches are not on sale."

"Have you ever wanted to feel incompetent. But not from your parents. Well this place is like an orphanage for parents. No but really, staff is rude. If you want to spend too much money on an accessory, go to Myer. Or the retailer. A big sad face on this one."

"Stay away from this shop! I’m very disappointed with the customer service at Salera’s Northland shopping center. It’s a such unprofessional Company! The staff are giving wrong/fake information about deals. I was shopping at Northland shopping and stopped by Salera’s to ask about the deal for the brand Tissot (there was a large advertising at the front). I was informed by the staff that there was a 20% discount on that specific day (ONLY that day). I asked the staff few minutes to have a quick think about. When I went back after few minutes, the same staff told me that they gave me the wrong information, that actually the discount was lower than they told me previously. I was already frustrated, because I went back based on the deal informed. But as I wanted to give as present to my partner, I ended up buying the watch that evening before they closed. I gave it to him but unfortunately he didn’t like as he wants to upgrade his Smart watch and no have a traditional watch. We went through to Salera’s website and we’ve noticed that the Company doesn’t sell smart watches at all. Next morning once the shop has opened (we can say few hours after buying) I explained the situation to the manager (Angela) who I just got the watch from in the previous evening and I kindly asked her for a return. She told me that she couldn't help me at all, and said she could give me only an exchange or a gift voucher. I was forced to get a voucher then. I’ve escalated the situation sending many emails and messages to the company on their website but I NEVER heard back. NEVER!! That’s a such unprofessional company. From the staff on the floor, management and from the head office which never even got back to me. I’m completely unhappy with this situation! For reference, we I’m talking about an amount over $1K. Very very frustrating!!!!"

"I recently purchased two RADO watches from Salera's, Northland and could not be happier! As a store, Salera's has a vast range of men's and ladies Swiss watches to choose from, which will satisfy even the most discerning of clients. I have always found the staff at Salera's, Northland to be knowledgeable of their products and honest in their advice. The customer service, particularly from Bill, is always exceptional. I give Salera's, Northland my highest recommendation for quality products and customer service."

"I was looking to get a Longines Master Collection watch, and dropped by at Salera's to try some models. I was served by Laura who I cannot speak more highly of! She was genuine, helpful, utterly polite and went above and beyond in assisting me, and answering all my queries. The particular size and model I was keen on was not in stock, so I didn't end one getting one, but the excellent service I received from Salera's Northland will sure have me happily come back again! Thank you again, Laura, for your wonderful service! Cheers, Indy"