Prouds the Jewellers

"Terrible service & no refund policy. Rude store & regional managers. Told me to purchase 2 items & take home to try,could return 1. Then when contacted store to return 1 item told no refund policy!? Disgraceful conduct & no way to treat customers. All jewellery stores I've done business with offer a refund policy. Avoid Prouds at all costs!"

"Appalling customer service. I have gone in a few times and each time seems to be worse than the last. The staff are inattentive, lack the most basic inter-personal skills, and present as somewhat incompetent; constantly needing to call their manager or asking the customer to come back when the manager is in… I went in today to get my ring resized (my partner picked it up for me yesterday and it was too small). Turns out the ring wasn’t resized properly. The staff member mentioned I had signed when giving it to be resized so I was happy with it, I mentioned yes I was happy for it to be resized to the written size, not a size smaller (mind you the form was signed when giving the ring to be resized, not when picking it up…). After discussing, she was happy to send the ring back to be resized properly. She then wasn’t sure what size to put on the form so said either I sign it now or come back when the manager is it… I mean it was a simple task of measuring the ring and putting the size on the form. This is just one recent example… the level of customer service is appalling, I have never been so dissatisfied with my experience in a jewellery store. Prouds, please invest more in your staff and ensure they get sufficient training in stock and inter-personal skills."

"Exceptionally poor customer service. I had a ring for Rhodium plating which was to be sent off to the jewellers. Was to be returned in a week. 3 weeks had gone by with several phone calls reporting "its not back yet try again in a few days". It got to the point where I said I was concerned they had lost the ring and then miraculously she was able to find it (?) She told me it was all done and was ready for pickup. When my relative went to collect it, it had not even been plated as a clasp was broken. However there was no communication with me that this was the case and it had been 4 weeks (!) I could have been called and informed of this anytime, not continually fobbed off. When I initally took it in you would think the attendent could see that on the ring and tell me off the bat that it couldnt be plated without repairs. Very dissapointing. Please dont take any precious jewlerry in the store, it is not safely stored or organised. Something could easily get lost and there is no communication."

"Emma the staff at Prouds Southland was very pleasant to deal with. She was very helpful, knowledgeable and polite during our interaction. Emma patiently showed us all the options available from their wide selection of jewellery. Prouds jewellery are value for money"

"Staff were helpful and happy, had to get my ring repaired and they did it quickly. I ended up getting a call earlier than I expected and was so happy with the result!"