rebel Eastland

"The service was alright I guess. I think I got what I was looking for (soft foam roller), will have to see if it's the right one as the staff were not sure. I called first and the girl was impatient (even sighed) when I initially started speaking (I have to wear elastics as part of my orthodontics treatment which restricts my speech), but changed to being nice, as she may have realised it is my speech issue not my English. Went in store to get the item, the girl who served me on tills (different girl, also white - I know the first girl's white too as someone called her name when I was in store) made no eye contact initially, and apologised to the (white) customer behind me for getting held up but not to me, who was also waiting. Not sure if this is because of my racial background, but I certainly cannot recall being treated like this anywhere else in this day and age."

"I purchased a portable basketball Spalding hoop system . When I opened the box to assemble the two panel boards were damaged . I called the store and store manager instructed me to send an email with pictures . I don’t receive any response for around 2 weeks and subsequently got a phone call that the company will send though replacement part . I called again to check on the status and was given to understand that someone who looks after it is not in and will call me tomorrow . It has been around 7 weeks since I purchased the product and customer service can improve . There is no call logging mechanism or case updates . Every time need to repeat the entire history . Tired and waiting patiently for resolution ."

"Just this morning I waited 10 mins for the shoe assistant to finish with a customer, no biggie. She started helping me and promptly got distracted helping another customer who just walked right up. Such poor service so I went nextdoor to sportsco and got much more attentive service and they got my sale."

"Absolutely amazing service from Jay (The god of shoes) tonight! She gave great and helpful advice, and helped me pick the right shoe. I spent far too long trying to choose a pair football boots and her help was a godsend! I definitely recommend going to this store and talking to jay if you need new shoes. :)"

"This is such a big Rebel! There is so much to offer here. Plenty of stock as can be seen in the photos below. Really friendly staff that are always willing to help out. Store itself is kept in very good order, looking very neat and tidy. If you ever need anything related to sport, I would defiantly recommend stopping in here, as I'm sure you will successfully find what you are looking for or at least a variation of what you are looking for."