Medical Imaging Erina

"Efficient and friendly staff. The doctor was a little abrupt but he was obviously under pressure. It is a bulk bill place and not many of these places are left. With living cost rising steeply, let's be generous people."

"I can fault this place in any which lovely receptionist and very caring… the next goes to the ct scan people and injections very professional also a big shout out to Dr Cook don’t you ever retire you spot on,perfect,and gentle…. Thank you to that team…… Would highly recommend… Jenny Griffiths ."

"I give minus 20 out of 10 for Medical Imaging at Erina Fountain Plaza. Today my mother was picked up by a nice Aged Care worker to take her to this place after making bookings through them to have her knees injections done at 2pm this afternoon and tomorrow. For some reason their employee has told my mother and her nicest aged care driver that my mother had no bookings on their system, when I actually spoke to a female last Tuesday and made these bookings for today and tomorrow. I was also given their email address to email my mother's referrals which they have on their system. Today's weather was absolutely terrible, pouring rain and colder, so Medical Imaging employee told my mother and her wonderful aged Care driver to go to another one. I received a call from this nice Aged Care driver who i advised i have sent this business my mother's referrals while another Imaging called them. Someone from Medical Imaging Erina Plaza at 18A/148-158 advised this nice lady who called them that my mother was booked in for her knees' steroid injections at 2pm today and tomorrow. I was absolutely devastated for an 84 yo including her nice age care driver to be turned away. The staff members at this business have become so arrogant and unprofessional, they are all very rude and have no telephone manners, i could hear them puffing and carrying on with angry manners. Please do not attend this business anymore. Very rude and aggressive staff members except doctors. They need customer services training."

"I always go to Medical Imaging Erina to have my scans done. The ladies at reception are very kind, helpful and professional. The waiting area is nice as it has big windows and lots of natural light coming in. My appointments are also prompt and running on time. The lady who did my scan was also very lovely and professional. My scans were bulk billed as well, which I was not expecting so I was delighted to know that I did not have a big fee to pay :)"

"Horribly rude receptionist and management. I went in un aware that I needed to send a medical exception ahead of my appointment, no one informed me of that apon booking. After I stated I had a medical exemption and can not wear a mask I was treated like a trouble maker by the manager. I did the rat test they forcefully requested and was still death stared by the receptionists. The radiographer however was lovely, I can not fault her, she did her best to calm my tears after being treated so poorly by the front staff. They certainly need some education on how to treat patients who may have special needs."