I-MED Radiology Westmead

"Very poor. Report for a simple CT done on Tuesday afternoon could not be turned around for Thursday afternoon. GP followed up and told it would be done for the next day and it was not. Extremely poor staffing contingency if the illness of one person means results are unreasonably delayed like this"

"My doctor told me I was booked for an appointment at a specific time. I put it in my diary. The day before, I get a text message saying I must be there half hour earlier. I call because I could not move my day to get there any earlier (that last minute) BEFORE the time i was scheduled. When i called to explain i could not get there before the scheduled time, , the receptionist yasmin was very defensive wanting to blame to doctor for not telling me to arrive a half hour earlier, than the SCHEDULED time ..I -Med, make the SET time a half hour earlier if it is that when you want the patient to be there! ! Don't schedule it a half hour LATER and expect people to before then! She refused to offer any way to solve the problem. All she wanted to do was blame someone else and focus on that, not finding a way to still get me in when I was able to arrive there. Really disappointed how far she went to take no initiative to help. She isn't about customer service or assistance, it's about making the patient jump through hoops to be there whenever they want, not whenever the appointment was made for. PS it really doesn't have to be this comicated!!! Go next door ( literally) and talk to Castlereagh imaging to get a few tips for what customers service actually means!"

"Will not come back any more!! I made the appointment over the phone and date and time were confirmed. I had not received any confirmation message, when I arrived on the appointment day, the receptionist said my appointment was cancelled! No one informed me and cancelled my appointment without any notices!! Extremely unsatisfied!!!!"

"Got CT injo done on the 14th of January so you can gather my that my heart specialist and I were concerned about blockages, unfortunately they have not prepared a result or report for me or for my specialist. I have called them about four times since getting the scan done twice I was promised that I should have the report by a certain day and yet nothing till date. I have been promised a phone call today let’s see how that pans out. Does not look like that Aimen has the care factor utterly disappointed"

"The lady at the front desk has poor customer service skills. She was rather rude, not what you would expect at a private hospital. The referral for my wife’s ultrasound was urgent and she didn’t even bother checking availability for the next day, instead she picked a date 3 days later. It wasn’t a pleasant experience.The wait time was over 45mins."