Sydney Ultrasound for Women - Bella Vista

"Had a scan today and felt like it was rushed and like the sonographer just didn’t want to be there. Disheartening when you explain at the start you’re already anxious and upset as well as upset your husband can’t be there. When it got to the heartbeat she took about 2 seconds to do it, didn’t tell me that’s what she was doing just skimmed over it. That was the first time I heard it and it was extremely disappointing to just be rushed over. I also understand that she needs to get the baby in positions to take images but I really didn’t appreciate the constant pushing and hitting my stomach to get that to happen. I expected better when paying $400."

"I was slightly worried going to my week 20 morphology scan due to the mixed google reviews. However I had a great experience today with the receptionist and the sonographer. The sonographer (I think her name was Amanda) was lovely and explained very well everything that we were looking at about the bub. She was also very reassuring. The scan report and images were provided right after the scan"

"I had my 20 week anatomy scan done in December 2022. Results were sent to my care provider and the drs report was different to what the ultrasound technician told me during the scan, I phoned to clarify this a few weeks later and was told yes their notes were different and that it would be followed up immediately as I was concerned that my results could of been mixed up with someone else's or just lack of care from a Dr’s report. More than three weeks went by and no update. I phone again, told the same thing and that I would receive a call back, and felt a little palmed off by the lady on the phone, it’s now been another TWO weeks and still nothing. It’s been more than 9 weeks since my scan. This is unfortunately not acceptable, especially when you pay close to $500 for a scan. No new report, no certainty that the dr was looking at the right images and they haven’t been mixed up, no offer to come back and follow up, not even a phone call of reassurance or an apology. For the high end price, the lack of care is shocking. Would not recommend. Still no contact from SUFW and my care team have still not received an amended report. It is now March… I can see below they’ve gone through the effort to comment a reply to a “bot” review that appeared after mine (so they’ve seen my review) and seem desperate to get it taken down but haven’t bothered to rectify a real review. Ladies please don’t waste your time here."

"Sadly I want to only give this clinic 3 stars. The receptionist was nice and warm friendly and then the sonographer bought us into the room. I had told her this was a second opinion scan so whatever they saw today would be reported by the Dr and was she condescending to me when I said I didn’t have my 7 week scan report or images. She then put the gel on and was pushing so hard I started to get worried. She then did an internal scan and as we were having some anxiety leading up to the scan she started asking me things like “do you have endometriosis” which I don’t. And say things out loud like “having trouble finding the baby because of your cervix you have a retroverted uterus” which was all news to me. We had previously had an ultrasound two weeks ago and wanted to hear the heart beat and we asked Her if we Could hear it and she gave us a blunt “you’re not supposed to hear the heart beat before 12 weeks” when she could have just turned the sound on?? She was very passive aggressive for no reason. My husband and I expected the appointment to be a memorial one but was not. this is our first baby and my husband had to tell her to stop making comments because the way she was coming across was giving me anxiety. The Dr was lovely and reassuring. Probably wouldn’t come back for an ultrasound."

"I did my 14 to 16 weeks ultrasound there and the overall experience was good.. Specially the receptionist was very supportive to book me a date checking available time in every centre But when I called them to make my 18-20 weeks appointment, not the same receptionist but relatively a matured lady with matured tone answered very rude way. I called at 4.10 p.m on 20-09-2022, It seemed like the lady who answered the call was sleepy. She didn't have any interest in booking me in. Instead of that she said they don't bulk bill and it would cost 400 for a scan which I didn't even ask. She told that my name was not there and I had never been there before. What a stupid thing to say when I told her I did one scan 2 weeks ago. She kept on asking me the same thing despite of me confirming my details several times.I felt sympathy towards her. I felt like this person is seriously having some personality issue and felt sad about her family. That person should understand that you are not qualified for being a receptionist. I'm sorry I have to say this. You really need to work on your personality or choose a different job where you don't need to deal with people. Otherwise SUFW would lose a lot of customers."