iPlay Ed Square

"As an avid enthusiast of recreational activities and entertainment, I was excited to visit iplay based on its reputation as a popular venue for fun and games. However, my recent visit left me deeply disappointed and frustrated, prompting me to share this honest review of my unfortunate experience. Upon entering iplay, the initial impression was underwhelming. The ambiance lacked the vibrant energy that one would expect from an amusement center, and the overall atmosphere felt lackluster and uninspiring. The first major setback was the staff's lack of attentiveness and professionalism. Despite the noticeable crowd, it seemed like the employees were disinterested and unmotivated. They appeared more engrossed in their own conversations rather than being attentive to the customers' needs. Requests for assistance were met with indifference, leaving us feeling like an inconvenience rather than valued patrons. The next major disappointment came with the condition of the facilities and equipment. Many of the arcade games were out of order, which was frustrating, especially when trying to find a specific game to enjoy. The ones that did work were in dire need of maintenance, with buttons and controls malfunctioning, greatly diminishing the gaming experience. Furthermore, the cleanliness of the place was subpar. The floors appeared sticky, and the tables were not properly cleaned, which left us uncomfortable and hesitant to spend much time inside. Perhaps the most egregious aspect of the experience was the exorbitant pricing. The fees for games, activities, and even refreshments were significantly higher than comparable establishments in the area. The value for money was severely lacking, making the entire visit feel like an exploitative commercial venture rather than a customer-centric entertainment destination. Ultimately, our time at iplay left us feeling disheartened and disillusioned. The lackluster ambiance, unprofessional staff, poorly maintained equipment, and steep prices all contributed to an overall negative experience. Regrettably, I cannot recommend iplay to anyone seeking a memorable and enjoyable recreational outing. In conclusion, my visit to iplay was marked by disappointment and frustration, and I believe there are far better alternatives in the market that offer a more satisfying and customer-oriented experience."

"Every time I have come here I have had a bad experience and the last time was it for me. Cancelled our bowling booking without notifying, forgot to make our drinks at the bar. Not even going to blame the staff here, they look under staffed, over worked and tired/angry. It’s a great facility and idea, but whoever is the manager and in charge of rostering hiring and training, you are doing a very poor job. If you’re going to offer bar service, leave someone qualified there that does the bar and bar only! Put 1 or 2 more qualified staff on to help out these guys, they look stressed every time I come in. As I said, a great facility but poor management and service."

"Went to iPlay at Ed Square yesterday after work for some downtime. Staff were friendly and very welcoming. The bowling is amazing and a great variety of arcade machines to choose from. The bartender, Natashia, was amazing and made sure I was comfortable and didn’t need anything before moving off to her next job. She makes amazing cocktails so highly recommend trying them. Overall a great experience and would definitely come back!!"

"There was a time when an afternoon out at IPlay Ed was great entertainment, however these last few visits have been very disappointing. There are MANY games that do not work, and sadly the few games that do, always have someone on them. So unfortunately your only option is to wait your 'playtime' away. It's been this way for a while now, so I'm sad to say that this place is no longer as 'amazing' as it initially was."