Bunnings Oakleigh

"Bought a can paint from the store on 22 Jul 2023, went back on 31 Jul 2023 for some advice for the paint color. The lady called Jo from the Paint section was ignorant and rude. We were waiting at the counter for at least 10min without being even asked - we are the only customer at that time, Jo is a few meters away without a word and treat us like non-existent. Eventually, we asked for help, her attitude was super rude and refuse to provide any help on the paint. Very bad experience this time! Being to the store many many times and never see anyone behave like this....."

"Friendly & helpful staffs. Particularly staffs in special order section : spare no efforts to solve my video doorbell grub screw issue. they track on delivery to make sure my order on time ."

"Shocking product quality control by the staff. I purchased the Marquee Silver Solid Folding Sun Lounge online and picked up via drive and collect. Firstly the phone number at the parking bay does not work (tried on two mobile phones) so I had to go to the entrance and give them my order number at the front before returning to the pick up bay to wait in my vehicle. Defeats the purpose of drive and collect. I did not inspect the product as it was loaded directly into my boot, trusting that it would be a new item in the condition that you would expect. As soon as I got home, I noticed that the material is completely ripped. I have not even bothered to unfold it and will be returning it tomorrow. I can’t understand how the staff who packaged it for collection didn’t notice the damage. Absolute waste of money and time spent driving back and forth."

"BIG STORE! You'll need your running (or comfy) shoes as you will want to explore the 2 extremities. Trade one end, Nursery & outdoor the other end. I saw plenty of staff (chatting as they were re-stocking) , but there were also many spots of missing product on the shelves. This could be due to supply shortage, but I had to help myself to product on the top shelf where the boxes had not been broken down and put on display. It could be staff shortage, or even the end of year rush could be to blame. Whatever the cause, management had no fix in place... My exit was also unusual. I use the app and pay before I exit, but the person at the end seemed more interested in watching the carpark, and not attending to the paying (or in my case - paid!) customer. I still like Bunnings. I will go back. I hope in the new year, I have a better experience."

"Inconsistent security regarding holding a trade pass and not accommodating to elder people who are confused as to why they need physical cards - but I still love bunnings. Also I spent $600 and they still asked to check my bag on the way out, and the girl near the door asked me/like confirmed with me that *name* had checked my bag - like yes, she did, but if I was stealing something after spending $600, I wouldn’t be saying no pls check my bag so you can find my loot ??? Silly"