Madeline's at Jells

"We had one horrible experience here. On a lovely sunny Friday we went in here to get some food for our toddlers. An older guy who seemed to be in charge but refused to say if he was a manager told us to go and come back in 20 minutes because they were busy. When we came back after 20 minutes he refused to let us sit outside saying tables were reserved then he asked us to move our table again inside because it was reserved again without any sign on any table. He expressed his anger and frustration apparently for being very busy in a very rude manner towards us customers. I told him he’s being rude to us and from that moment he refused to take our orders and constantly told the waiters to skip our table and not take our orders and each time we asked waiters they said that guy wants them to wait and not give service to us. Then he came to our table and said we have to listen to him and we have to wait for another 20 minutes. I got very frustrated and said that will make a formal complaint, we have three hungry toddlers with us and he has absolutely no reason for this unacceptable behaviour. A waiter told us that guy was the managers father in law and they have to listen to him. We kept complaining until they took our order for the kids. This guy however was an absolute disgrace and I hope the manager gets to see my comment and stop this psychopath being ever in charge of the business."

"The food was not good. I got a pie that tasted old. The scone was good but the cream was definitely off. The coffee was average. The service was good though because they were nice and fast, it's a shame the food wasn't good. The atmosphere, and area, is nice to look out."

"It’s nice to go on a sunny day looking at the park view! It can get quite busy at peak times so a booking is handy. Food is good, good portions now. Service is good too! Nice cafe in Glen Waverley."

"You’ll enjoy this, if you’re hard of hearing and have no tastebuds. We walked in on a sunny Saturday morning and it was packed. When we asked a waitress if we could sit down, she told us quite strongly to wait near the entrance, pointed out that there’s a please wait to be seated sign. Well, there isn’t a sign, and her annoyance made us feel unwelcome. There was a nice table with a great view, so we decided to sit down instead of drive elsewhere, and ordered scrambled eggs and coffees. The drinks were ok, but the breakfast wasn’t great. The meal I got was pretty… inedible. It was cooked for photos, not for eating. I’m not sure if the chef was asked to keep things “healthy” but everything on my plate was unseasoned. I used the salt at the table, but it’s hard to inject any flavour into an overcooked mass of solidified scrambled eggs. The sourdough was dry and unbuttered: but they provided butter promptly when I asked for some. It’s like the brief was: make diet food that looks pretty and don’t worry about putting any fat or flavour on it. To top it all off, it was a loud and echoey space. Minimal soundproofing efforts had been made as there were panels on the roof, but when there’s a big weekend crowd of families in there, the noise levels become unpleasant. Credit to the wait staff, they were responsive and service was quick, despite the early unpleasantness. I’d skip Madeline’s if it was busy, and I’d also skip the scrambled eggs. Try something else, and enjoy the view."

"Staff are lovely, view is fantastic, food is super tasty! It can be a bit warm during summer, but that's just more reason to get a cold drink. I think people also tend to forget that the toilets are part of the park NOT the restaurant! I did spend quite a bit but I was also here all day."