Rouse Hill Landscape Supplies Pty Ltd

"Rouse Hill Landscape Supplies happened to have the right concrete sleepers in stock. Ordered some concrete sleepers and the staff member went out of his way to squeeze the delivery in before the Easter long weekend (I had initially put in a order with the green box but ended up cancelling the order after 3 weeks as it was going to take another 4 weeks due to supply issues). The delivery driver arrived on time and was friendly and accommodating in terms of where I wanted the sleepers."

"This review is aimed at poor staff conflict resolution skills, that spoil good reputation of a decent local business. I recently had to deal with this business and originally everything was great until I went to pickup my order. Trusting BLINDLY on the business, I did not verify what I received was exactly what I had ordered and upon returning (I made a 2+ hours tripe one way to pick-up) I found there couple items missing. When I called back to check, no one will talk to me since there was a problem with the order and I should only talk to the staff who took my order, really? Anyways, I spoke with the same same staff who took the order and I was "RUDELY" told the following; 1. It is your fault, you should have checked the order when you picked up (Verbally). 2. It is your fault for poorly communicating your order (in writing). This was my first purchase, and my experience was let down by the staff of a good business. I do not wish to name and shame the person as it is not worth it, the staff did their best to their capability, it is the business that suffers its reputation. Note for business - you can find all the details in your sales email box about my experience."

"Between all the garden, landscaping and timber yards I've been to, this one was by far the most satisfying in terms of customer service/experience. Not just the guy behind the counter but also the gentleman on the forklift. Given that I'm not a regular customer, I felt very comfortable and have vowed to come back despite there being several landscaping places closer to my place."

"I was seeking advice on timber for a building project. While they had an extensive range the advice was lacking and the prices were excessive. Surprisingly I got better service, support, and pricing at Bunnings Castle Hill"

"After experiencing a very poor customer service at Turtle supplies Rouse hill, the manager Al here was spot on with customer service. He started with a warm greeting and was super helpful with suggestions and explaining products and different options we could try(we are beginners). I can't comment yet about product quality, but the positive experience made me do the purchase here itself."