East West Veterinary Group 565 South Road, Bentleigh VIC 3204

"I would like to thank Dr Ann and the team for the fantastic job they have done in treating my cat Chai who has stage 3 kidney disease. The treatment included a combination of a nutritional diet, Chinese herbs and acupuncture. The cost of the treatment was very reasonable and affordable compared to standard vet treatments and a lot more effective. East West Vets sets a great example of the power and effectiveness of holistic medicine and natural therapies for pets."

"The best holistic vet, well also the only one I know of on this side of town. Wonderful complimentary care from the vet using traditional Chinese therapy (herbs & acupuncture), with other practitioners using osteopathy, kinesiology etc as well as complete veterinary care. Pricing is very reasonable as well."

"Dr. Ann and the team at East West Vets have been absolutely fantastic in performing surgery on my cat George, all the post-surgical care and advice on his general health. These are really lovely people- I couldn't be happier with everything they did."

"This is our experience with East West Vet. My partner wrote this review and I’m making sure everyone knows how our dog was treated under their care. I’d highly recommend you read other reviews and take consideration as to whether you choose this vet or not. I have been taking my two dogs to Ann for nearly 5 years and my last experience with her is why I'm leaving one star and have found an alternative vet. My dog was healthy then ate we believe rat poison and declined quickly. After taking her to Ann there was little to no sense of urgency and she never even mentioned ratsak, she felt it was something more unusual. She was "too busy" to even properly check on my dog throughout the day in observation and told us so when we came back to collect her. She also told us that she didn't think she even was taken out to the toilet that's how busy they were, she was there for 7 hours. Less than 5 hours later she was dying. Ended up at the AEC emergency vet to save her life. On the 24 hr after discharge consult with Ann we were met with an arrogant attitude from her. She became offended when we asked questions about what happened and what would be the next treatment. She didn't even look over my dog when we came in and started to belittle the work of the emergency vets. We had to ask for a blood test! She didn't even read the discharge notes and said "I skimmed them, it was quite large". You will always leave this clinic with more questions than answers and heaven forbid you have an emergency with your healthy pet. I would not recommend this as an everyday vet now that there are no other vets at her practice the whole place has gone down hill. The clinic is dirty and the front reception staff are not experienced enough and always need to refer to Ann for anything. She left the consult door open to get us out quickly and rudely announced that she had to go "because I have three VERY sick dogs to attend to" implying that my dog was not as sick and was wasting her time. We felt after trusting her with out dogs for years she would be more empathetic or proactive about what happened but said to us that she "wouldn't hate us for going to another vet". Unfortunately no embellishments in this review. The quotes are word for word from Ann herself."

"Amazing veterinary clinic, we drove two hours from Phillip Island to Baumoris to get a second opinion on our darling dog who was sent home to die, not instructions on how to best care for her or any information on how to best give her any relief. The vet Anne explained so much to us and gave us so much peace in the herbal and western medical treatment for our beautiful Star. Our dog is like a healthy happy dog who you wouldn't know has cancer, she's walking twice a day eating and happy and healthy. I would only ever go to East West Veterinary Group with my precious pet's and they are so reasonably priced. Can't speak highly enough about their care. Thank you Anne and staff. XO"