Mercure Sydney Blacktown

"It was 10 minutes away from where we needed to be, the McDonald's that is literally across the car park was a bonus and the Mall was only a 10 minute ride as well. Staff/reception was super friendly endless supply of towels loved the soap range it wasn't those mini complimentary rubbish ones they actually had bottles filled up and locked to the wall so you can use as much as you liked and they smelt great, they had an in house restaurant and 24/7 open diner to order meals to your room available. Had aircon with heat pump. Low level rooms were great you can see your car out in the parking lot. If you were lucky to have a couch in your room that was a bonus. We were in town for a funeral and they made our stay feel relaxed our check in and check out was no issue just simple, the do it yourself laundry was a bonus too."

"Spent the night here a week ago and I must say I was impressed. I slept so comfortably and in the morning I had the buffet breakfast which was delicious. The staff here are very energetic, young and ever so polite. I will be back. Thank you to Steven and Ollyvia for making my stay ever so comfortable. I felt like I was home and highly recommend it."

"If i could give them 0 stars i would!!!!!!! We booked and paid for 3 rooms - 2 queens and 1 King. On arrival our rooms were over 2 floors and there was no king (we were instead given a twin and then upon complaint a queen). When we approached staff we were told they could not accommodate rooms together as they were full (after we specifically included this in our booking and rang directly days before to ensure they could accomodate this). As for the King we were told they don’t have kings at this hotel? When asked why it was advertised we were told that’s not their problem and there is nothing we can do about that - we asked for the difference to be refunded and we’re told they can’t do that .. 3 weeks later and still waiting for a call back. 2 of the rooms we received were disgusting and looked like they had received only a basic clean (the floors, shower, toilet and lounge were filthy we didn’t need to look further).As if this wasn’t enough our evening got worse as we then had 2 separate fire alarms go off between midnight and 6am leaving all guests outside in the cold for approx. 30 mins each time. I would expected the hotel to contact guests post this experience however nothing we were not even asked to complete a post stay review. Still nothing after our complaint and request for a call back and credit for the room we never received. Even after lodging a complaint to head office we have received the run around with a 'we have referred the matter back to the hotel you stayed at'. We were in town for a funeral I did mention this to the staff at booking and then at arrival - it made no difference Accor are simply after money I will never ever stay in another Accor hotel and I will tell as many people as I can to do the same!"

"We stayed as a family here for 2 weeks and the staff looked after us so well. Special mention to the Front of House staff, Faisal and Amanda. Our rooms were clean and comfortable and right next door to the Workers Club for a good meal. The breakfast at the Mercure was very enjoyable. Would recommend staying here."

"Worst place ever. When my partner booked it he thought it would be a nice romantic place to stay but it turned south real quick. To start with they refused to let us check in out without a credit card but yet let another person check in with their debt card. The elevator was a death trap, used the stairs all weekend. The bedding was awful bed sheets didn’t fit. Toiletries in the bathrooms were empty, they don’t like giving extra toilet paper. Good luck working out the TV. Don’t use the fridge unless you want warm items. The absolute only saving grace was the room service and how close McDonald’s is. Staff are not friendly couldn’t even get a smile out of them. House keeping will ONLY make the bed (poorly) and give fresh towels. That is all. Oh and we paid for a queen bed, got stuck with a double. Not worth the money we spent!"