Cassidy Travel Head Office

"1 incompetent staff member gave inaccurate information. That information could have cost us our holiday. When I enquired about the method he told me to follow and the instruction in the email from Cassidy Travel, he refused to speak with me. Not a great customer agent, if he can't talk/discuss things with customers, in my view!"

"STAY AWAY FROM CASSIDY TRAVEL !!! Where do I start , I booked a holiday for my partners 40th last year , Bali and Istanbul they had no clue of the rules and regulations of each county or what visas were needed for each county we travelled to , as a travel agent they should know and advise use of the rules when covid was still with us , there transfer service from Istanbul airprot to our hotel didn’t turn up costing me more money when I had paid for them to sort out transfers , upon our return to the airprot the car service was 30 mins late picking us up , when we arrived to Istanbul airprot to travel to Bali we were refused travel because we required pcr , we were told by Cassidy “a travel agent “that we didn’t need one (lies ) if our driver that Cassidy had booked for us had of turned up on time we would of made the airport testing area and made our flight , due to Cassidy incompetence it cost us an extra €2000 for new flights meaning we missed a day in Bali . When trying to call Cassidy travel as we where stuck in Istanbul airprot no surprise no one was answering the phone . These guys are totally useless in their line of work . When they eventually got back to me after numerous calls emails and messages when we got back to Ireland they didn’t care at all and wouldn’t help me in any way possible in total I’m out of pocket for €2500 due to their incompetence and not giving a dam . I’ll never use these again even if it’s a simple trip to the uk . STAY AWAY !!!!!!"

"I booked a weekend sports break to which I never received some of my relevant tickets and as a result could not avail of what I had paid for , as a result I am now almost 2 weeks waiting for an outcome , I would never recommend them to anyone , totally unprofessional from start to finish ."

"Stay well away!! We booked months ago for the Belgium Gran Prix for August 30th for 3 nights and a 3 day pass. From the word go it was a nightmare! We had to manually check in at Dublin airport T2 at 5.15 am. We were delayed and just made the flight because Cassidy Travel had double booked our flights! That’s not all, we had paid Cassidy Travel for flights, accommodation, transfers and Gran Prix tickets, only to arrive in Brussels airport, meet our taxi driver and got dropped to the hotel at 11am. We queued for check in only to be informed that we were not booked at that hotel but the taxi transfer paperwork was for that address. The taxi company refused to collect and transfer us to the correct hotel as Cassidy Travel has made a mistake. We had been booked into another hotel for 2 nights for myself and 3 nights for my wife??? We contacted Cassidy Travel straight away whilst in the hotel lobby from Belgium only to be told that we will be contacted back in 5 minutes, 15 minutes later I had to phone Cassidy Travel to find out what was going on, to be told to ‘ just get a taxi and keep the receipt!’ We missed the opening day of the Gran Prix due to this ridiculous scenario. Cassidy Travel Liffey Valley and Liffey Street have still not resolved and explained the total mess of the booking but keep promising to call back but don’t or the familiar excuse ‘ we are waiting for head office ‘ This was the first time we have used Cassidy Travel and will never use again!! We would definitely recommend using Travel Republic for short breaks and TUI for holidays!"