Leonardo Hotel Galway - Formerly Jurys Inn

"Pros: the breakfast was delicious. But you have to pay extra for and is the same every day for our four day stay. Cons: They have an entire remodel going on and do not say ANYTHING until after you pay. They need to figure out a different system to allow guests to stay and continue their remodel. After complaining about ANOTHER issue - we had to switch rooms for a THIRD time and that third time landed us directly UNDERNEATH active construction. They also made us pay for an upgrade even through it was our third time moving rooms. Since we had moved to three rooms in two days, we just swallowed it and go on with enjoying Galway. On the night before leaving, I brought my concerns to the staff again and they did offer a partial refund which was appreciated but it doesn't save the trip. It was over at that time and we just swallowed it and left. This stay at the hotel was the only part of the trip I regret. Galway was delightful but do not stay at this hotel. Possibly check back in after their renovation April 2023."

"We stayed here in August of 2022. By no means a bad stay and would definitely stay here again if we had the opportunity. Room was clean and beds were comfortable. Location was PHENOMENAL! Heart of Galway City so super close to plenty of places to eat, things to do, and a pick up spot for local bus tours. Also walking distances to the train station. Great breakfast! Food was good. Only downside is there was technically no room service after 8pm. Friendly staff, however not very accommodating when we were trying to find a place to sit and eat our takeaway (not enough space to eat in our room). Laundry service was available but it was very expensive and the form was very outdated, no option for just plain shirts/pants. It worked out fine as there was a laundry service right around the corner that did drop off services. Room had no fridge nor a lot of space but we didn't spend much time in the room so it wasn't a big deal."

"Stayed three nights over Christmas, the staff were amazing and worked very hard and the food was good, no entertainment Christmas Eve was badly missed, absolutely not a four star hotel, the bar and restaurant was freezing, there was no extractor fan in the bathroom, the water was just warm, the hotel was being renovated which we weren't told about so it was very grubby, upon leaving, the parking ticket gets validated by reception but there is still a €30 parking charge for the three nights, I feel residents who spend enough money staying there should get free parking as a good will gesture. Plenty of lovely hotel's in Galway to stay in but I wouldn't recommend Jury's."

"This hotel is a disgrace and I would never recommend it to anyone. The FILTH of the room was outrageous. The floor was not hoovered - dust and biscuits all over the floor. The hand towel was filthy covered in make up and dirt. The shower curtain was black with the dirt and mould. There was hair in the bathroom and old water marks all over the counter. When we lifted the towels to use them there was dirty used tissues underneath them!! There was signs about Covid all over the hotel and they leave dirty tissues there- proving they didn’t even move the towels when cleaning the room. When I went to the front desk I was told someone would be sent up to look at it and clean it and this did not happen because the room was the exact same when we returned. We complained again when checking out and just about got an apology. There was no compensation or alternative options. After paying €240 for a 4 star hotel for our Christmas night away we were so disappointed and frustrated. I’ve stayed in far superior hostels. This place needs to be shut down!! It doesn’t even deserve one star"

"Possibly the worst hotel we have ever stayed in. This hotel is not a 4 staff establishment. My self my partner and our two children booked in for 1 night. The room allocated to us was a 4 foot bed and an old out dated pull out sofa. My kids wanted to sleep in a bed as they came to a hotel. The room was small we could hardly pass each other in it. The toilet was that close to the bathroom door you could only open it and small bit enough to fit in. Any one with weight or mobility Issue would have been able to use the bathroom. I went to reception and spoke with the manager. I explained that we had paid €285 for 1 night not including breakfast to be put into a room like that. He explained that was the family room and they all pretty much where the same. After speaking with him he agreed to move us. The room was lot bigger and also has two beds. However The cleaner had just been in but she failed to change the hand towel in the bathroom it was full of dirt. The bathroom had marks on the tiles from old screws. The bathroom it’s self was filthy all mould and mildew around the handles. The back of the bathroom door was absolutely filthy. Definitely would not stay here again. Even the front of the hotel was not great. It definitely needs a change. Extortionate prices for a very grubby hotel. Two positives about the hotel the location and the security guard with the pony tail he was lovely."