TUI Holiday Store

"Had a lovely experience with assistant manager Frankie, who was welcoming, friendly, caring and considerate in ensuring I book the best holiday with the best price. Frankie led on his experiences with the company and gave amazing recommendations to give me the very best holiday experience. I thoroughly enjoyed my holiday and would highly recommend going into store from now on, and asking for Frankie. Fabulous experience and I am excited to book my next one."

"I visited the Tui Stafford store yesterday and spoke to Julie Lavender about changing my holiday to a different location and adding a person onto my booking. She was so helpful and catered to all our needs no matter how difficult they were. by the end of seeing Julie we had booked a new holiday to Morocco with the extra person added as well as some excursions booked. Everyone in the store was very welcoming and kind"

"Superb customer service from Frankie and Julie. We needed to amend our booking and they provided the best assistance. Left the shop happy and relieved. Highly recommended this knowledgeable team when it comes to booking a holiday. Thanks again."

"I have spoken with Julie Lavender, Manager of TUI Stafford many times booking Cruises and Holidays to various locations around the world and have never been disappointed, I have again recently booked a Cruise for 2024 from Barbados back to Palma. Julie was knowledgeable, professional and her customer service was excellent. I wouldn't hesitate to recommend TUI Stafford due to the service I have received from them Thank you TUI Stafford and Julie Lavender for an excellent service again"

"Went in today to change my Christmas holiday; even though I was past the date for a free change they were really helpful in ringing on my behalf ( I had booked on the Internet) and securing me a free change. Then all three of them helped me out in booking an alternative holiday, which was no mean feat considering the limited availability. They used their considerable knowledge in helping me select the right hotel for my family and managed to get us in the Premium cabin for our flights even at this late date. Big thank you to Emily and her two colleagues."