Ageas Insurance

"Have been with Ageas just over a year. I've had to put a claim in after the car was run into while parked up at home. I just want to say thank you to all I spoke to. Everyone was pleasant. The claim was sorted very quickly and efficiently. Even for the car seats that required a replacement. I am really pleased with the service provided."

"Terrible! Had my car stolen then they took weeks to get it assessed. So under this defaqto rating of 5 no hire car is provided until it's assessed. Then when it was they offered me 5k for a car that's selling for between 9-13k depending on mileage and spec. They then said it doesn't go on market value what people are selling them for bit there's engineers assessment. I sent examples of the same car as mine same specs and the value they are selling at. Didn't hear back from them for weeks. Unless I call to check up what's going on they completely ignore. Never again with this company, should you ever need to claim they will most definitely try get out of it. This is the first time using my insurance in all my driving years what a bad experience."

"Not worth even one start! Worst experience I ever had! Customer service totally joke. Had an accident January 22, call next day for the update my case not registered…after that day every single time has to chase, no response for weeks. Claim been made and agreed with other side as wasn’t my fault and other drivers company agree to pay out straight away…. After almost whole year still chasing my claim with Ageas…. Avoid if you can, there are so many companies that are much better"

"The worst experience ever been with them, most people expect from an insurance company is in the unlikely event of being involved in the accident then your insurance company should deal with everything as long as you provide all the information they need that’s not what happened to me? I ended up having to deal with everybody myself accident repair centre, hire car company.I was promised people will resolve things for me and get back to me that was never the case,Only one person I spoke to was helpful out of my own experience with them. The only thing they were good at was pushing me and threatening me to take a deal I wasn’t happy with, otherwise I was gonna be left with nothing!That’s the service I got from having a fully comprehensive cover and paid them in full upfront. avoid them if you can Or otherwise, good luck"

"Ageas lie about car accidents on no claim certificate. When there was the other driver fault, they put multiple car collision. They’ve never fully investigated the incident and I have plenty of pictures of slip road and surroundings. Bunch of incompetent people. They say over the phone: oh your car is on the drive now, it’ll be £35 and charge you £50. The website never works. Will never go with them again, will never recommend them. Very unpleasant organisation as whole, they are just in a sorry state. My authentic score is -10."