Trent Meadows Medical Practice

"I have been a patient here for nearly 10 years, I have in the past experienced issues. However, I have to say they have noticeably improved. The new doctors and junior doctors are absolutely fantastic, which in my opinion is the biggest improvement here. The team that organise and manage everything behind the main desk are also amazing. This is an area I had previously had issues, but no more, their support and professionalism is exceptional. The only reason I haven't made it 5 stars is I need to see this continue. But the entire Trent Meadows staff should be proud of the improvements they have made. As for the complaint of getting in touch or getting an appointment, yes I too have called over 200 times in 1 day to try and get an appointment, however look at the expansion of housing local to trent Meadows, its incredible they can cope at all, so we as patients have to give them credit, I've never not got an appointment eventually."

"I’m not someone that needs regular use of the surgery, it trying to get through its like winning the lottery. I called 6 months ago whilst having a mental health crisis told nothing they could do and gave me a number for the local crisis team that just rang out at anytime of the day. I currently need a repeat prescription for non emergency health issue but told I need to see a DR before it can be issued. Can never get through it just cuts off. My previous practice in another part of the country was easy to get appointments in advance, face to face or on the phone whatever you required. They need more staff as they just can’t cope with the people on the books"

"This is my second occasion now of trying to get an appointment with a doctor that has led to complete failure. What a poor system you operate. The first occasion ended up in me having to go to A&E to get resolved for what should have been dealt with by GP (going to A& E was the practice recommendation). This Occasion is just a simple re-instatement of repeat prescription as i am struggling following Doctors review advice to try coming off the tablets. Just give us a call back the Doc said if your struggling. Yeh right like its that easy. Would give no stars if i could. This is all directed at the practice Manager who is driving in this poor management. Shame as it never used to be like this."

"My mum wasn’t well and needed to have a test as I was sure she had an infection. I explained she wasn’t well enough to go to the surgery. The receptionist had no appointments but said she’d get practice nurse to ring, which she did. I dropped off sample and they sent it off straight away, explaining results might take 48 hours. Karen rang me back after 48 hrs to check on mums progress as results hadn’t been returned and she’d been off. Later that day results arrived and Dr Lewis rang to check on mum and prescribed antibiotics. I know getting through to the surgery can be difficult And service hasn’t always been great. But this week they went above and beyond to help - so thank you"

"Worst GP ever. Impossible to get appointment since September. Receptionists are rude, doctors not very smart (google my illness - time to back to school then) Someone needs to do something about it. Had car accident also suffering with mental health, and I cannot get sick note for my employer. SICK!!!"