Active Tots Fair Oak Green, Reading RG7 2DL

"First time attending today and will definitely be our last. This business encourages food wastage during a cost of living crisis. Attended with my baby and was made to feel like a criminal for giving him an opportunity to try eating food. My baby is extremely fussy and usually will refuse lunch, so I bought a cream cheese sandwich for him made from one slice of bread, cut into four fingers to at least give him an opportunity to eat even though I know he normally wouldn’t. Although it’s not ideal I don’t feel so bad throwing away 1 slice of bread, which also needs to be a specific brand for him to even entertain it. I bought lunch and a drink for myself and sat down to eat, gave my baby a finger of his sandwich and was immediately pounced on and told he couldn’t eat it. I explained the situation and was still told he couldn’t eat it. What they wanted me to do was throw away the food I had bought for him and purchase their food which would have been way too much for him and that would also be thrown away because he wouldn’t eat it. They made my feel so uncomfortable I said it wouldn’t happen again because we would not be coming back. They could not care less at losing a customer who has paid adult entry, paid baby entry and also spent money in their cafe for a lunch for myself. I would understand if I had bought a huge selection and my baby ate everything but he had 1 finger out of 4 fingers from what I bought as he refused the rest!!! To no surprise because I know my baby best! Had it have been my toddler I would’ve bought a meal at the cafe there because I know he would’ve eaten it, in fact when I bring my toddler out we always buy food out because it makes my life easier not having to make a packed lunch, but they’re two very different children, we don’t believe in food wastage in our family, unfortunately this business does."

"This is a great soft play for those confidently crawling and upwards. Because of the age restriction (up to age 4), there’s never any big kids to knock little ones over. They also have a booking system so isn’t too crowded. I’ve purchased gift vouchers as birthday presents which have been very well received. Highly recommend! The prices of the cafe are reasonable but it can all add up when you include the price of the ticket. Overall, a great soft play and friendly staff."

"This is definitely the best soft play in the area for babies and toddlers! It’s so nice to go somewhere which is safe and clean. You don’t have to worry about any older children knocking over your little one. The cafe is very reasonably priced and they take allergies very seriously (which is nice for a parent of a child with a severe dairy / soya allergy!) This does mean people can’t take food from outside in, but as it means they can keep the area safe for the littlest most vulnerable customers and that can only be a positive! It’s also so nice that the staff monitor the soft play, meaning the kiddies can enjoy without having to get around adults sat on “their” play equipment! If adults want a sit down, there is plenty of space in the cafe or at the end with the toys to still be with your children. The booking system works really well, you can book and make sure you definitely get a space! It’s never overcrowded even when “full” and just has a lovely child focused atmosphere!"

"A lovely place to share my grandson's 1st Birthday. Clean, tidy, well equipped, bright and airy. Sadly what ruined it for me was the telling offs we got for sitting on any of the large play equipment being told we could burst the fire bags within them, the signs everywhere telling you what you couldn't do, the over priced food, the fact you couldn't take your own snacks for your babies and being checked on at the table to make sure we wernt eating our own food. Having your shoes taken off you at the entrance might have been a great idea if we didn't have to visit the toilet in our socks!! I appreciate a level of cleanliness has to be maintained and you want to look after your lovely area but please chill out a bit. I didn't want my lasting memory of my grandson's 1st birthday to be of being told off and watched over like a hawk."