Sascron Car Supermarket

"We went to see a car at Sascron expecting to do a deal and drive away the same day...how disappointed we were after having driven 2 hours! We had a look at the car and noticed a large dent to the drivers door, missing rear parking sensors and heavy filler to the rear passenger door. We had to wait a lot with the salesman who could not find the service history or documents. We went through a form filling where an inspection cost and optional warranty were added to the retail price of the car. We asked to test drive but were persistently asked to agree a 'price' and refused a test drive until we said yes. Whatever happened to customer service and satisfaction, you get more buying a kettle and toaster from the high street! We would not recommend this car supermarket unless you really want the car...but make sure you look at the car first!!"

"Had the BEST experience buying our new car from Sascron Car Supermarket in Reading. Steve was Very professional and made sure our purchase was smooth and stress free. Steve even gave us a Courtesy call a week later to make sure everything was going well with our new car. Great customer service! Make a nice change for a company to call up after the purchase! 5* treatment from start to finish!! Would 100% recommend, great choice of cars for all types of budgets!"

"Extremely disappointed with my visit today, after seeing reviews and reading about other customers terrible experiences I was hesitant in going over to view the BMW X5 they had advertised on Autotrader. My main concern was as others have mentioned being forced into buying warranty and other upgrades which I didn't want but was reassured over the phone by their sales guy Kai that I didn't have to buy any additional warranties if i didn't want to and can take the car alone for the marked price. So I decided to set out today driving down 1hr 45mins from Bethnal Green to Reading then be told by sales person Jordan that it's company policy all cars must be sold with the additional warranty costing another 1k! (When I questioned about his colleague Kai - I was told that he is a trainee and gave out the wrong info). Furthermore the car apparently isn't ready for collection and needed other checks before sign off also has a recall from BMW which they needed to book in and repaired before handing the car to me. So basically take my money 35k and keep me waiting until you decide the car is ready for collection! If the car isn't ready for sale, why advertise it? I've bought many cars in the past and this is probably car no.15 so best believe I'd ask all questions before setting out. I made it very clear to management Steven that im a cash buyer and looking to driveaway same day yet they didn't feel the need to tell me over the phone that this car isn't ready for collection. Overall nice looking cars and great looking showroom but sad that they have no care in the world for peoples time. Took time off from work and wasted fuel and 4 hours travelling there and back. Should have listened to all them reviews and not waste my time. If your reading this and decide to buy a car from them I really hope that your experience is better then mine. This is not a review to put you off from buying or to intentionally ruin their company reputation its just a reflection of my visit today."

"Fantastic experience. Salesman Simon was very thorough and efficient. Car was immaculate.as described and nothing was too much trouble.all paperwork was on point.fantastic indoor showroom. Very easy to get to.we will be coming back when we buy our next car."

"I hate buying cars - the cheesy sales talk, the diverting away from awkward questions etc. My daughter needed a new car and loved this one but would have happily walked away if I didn't give my approval. The Sales People knew this and could have played all sorts of games but they didn't. They let the car speak for itself. We test drove it and were not put under any pressure to seal the deal. It was actually £500 cheaper than the average price for a car like this. We decided to go ahead and everything was smooth with the deposit, finance etc. We were told they would try and get it ready within 3 days as they agreed to renew the MOT, PDI etc. But within 36 hours of putting down the deposit, we were driving home in a car that I feel is safe and a good deal for my daughter."