Changing Lives Together

"Terrible people to buy a washing machine or any "tested" goods from and terrible management. On the Saturday I purchased what seemed like a good quality clean washing machine for the not so charitable price of £160 but I did this to ensure I was buying a decent working machine however once home and plumbed in the washing machine was faulty didn't work past turning on and locking the door. I spoke with a lovely helpful woman who was able to help me pick a new washing machine over the phone, though as I had picked the original one up with a rented van I was told that I would have to pay a deliver charge of £20 to collect the original unit and drop off another, additionally the only other good quality washing machine was 180 so I had to pay an additional £20 for this new washer. Upon delivery of this new washer plumbed it all in and the machine starting leaking water everywhere from the filter plug, upon opening the filter it was clogged tight with paper so I cleared it all out and inside the drum which was also a state the plug still wouldn't seal. I called up again about the issue and the same helpful lady from my first issue and she apologised and agreed to pick up the washing machine and drop of a loaner for the weekend this being Friday at this point and me not being able to do washing for nearly a whole week. During that conversation I had said that if they couldn't repair this one I wanted my money back. She then told me her manager said that I could have a credit note, given the previous failure I told her that if they couldn't repair it I wanted my money back to go elsewhere as I didn't want a third failed washing machine. Moments later i got another call back saying that the manager had then refused my loaner, obvious in reaction to me saying that I would want my money back not a credit note. I then requested to speak to him over the phone and was given his number. I called the number to be answered to by a disgustingly rude and arrogant Steve (the manager) who proceeded to tell me that I was somehow in the wrong that he wasn't obligated to refund me the money and I was only going to get the amount for the washing machine and not for the delivery that I shouldn't of needed after again explaining my situation being without a washing machine for a week having the washing piling up leaving a family to suffer he expressed zero remorse or sympathy. For a charity helping vulnerable people especially I find this disgusting behaviour and highly recommend going elsewhere for any "tested" goods."

"Me and my partner purchased a washing machine that was pretty much brand new in hopes due to the price it’d be worth it…..it didn’t work at all! So we requested a swap and were made to pay an extra 20 on top of it…..finally delivered the other one which was disgusting and not cleaned properly, after cleaning it we used it and it was leaking everywhere! So that’s two washing machines that didn’t work…..they were reluctant to give us our money back even though they were at fault!! Absolutely dissatisfied and will NOT be going to them again."

"I got a lot of furniture from there, very helpful and good staff , but I think if one. Spends. A lot of money there, they should not be charged.... a £20. Delivery On on charge on too."

"We bought a fridge freezer for a bargain price 15 months ago. It's proved to be a fantastic piece of equipment, very reliable. The sort of fridge that, whenever we thought it was full, we'd always find room for something else. Staff have been fantastic on our every visit and delivery is first class."

"I love Furniture Finders, I've bought Dishwashers, Freezers, Fridges, and my latest Borsch Washing machine. Electric Chair, even an Electric Bed for my disabled mother in law. The staff are very helpful and friendly. I would not go anywhere else. One thing that does impress me when they do deliver, they turn up at the agreed time, something Curry's are incapable of doing. I would give them ten stars if I could. Thank you Furniture finders once again"