Vegas Barber

"Visited Vegas for the first time. Just needed a simple trim. Cut seemed to be OK while I was there, but not so sure after a closer look at home. The barber didn't make much effort to check with me how I wanted the cut. Communication is clearly not a strong point. It was only after the cut that it became apparent they only accepted cash - no cards or cashless payments accepted. In the end I had to make a PayPal payment which was very painful to do. I also was charged £15 which is a lot for a simple cut. Maybe they decided to charge me more as I didn't have cash! When every man and his dog has moved cashless since COVID struck it is VERY surprising that places like this insist on operating on a cash only basis. Overall my experience was a bad one. Vegas Barber was a gamble. I won't be rolling the dice here again... Further to Vegas Barbers posting / resppnse: For me your response simply confirms an apparent basic lack of understanding of what customer service really means. It seems to me that you are more concerned about dismissing my experience and issues and acting defensively. A distinct whiff of denial. On your specific points: Perhaps you should show more concern over not letting your customers LEAVE with a bad haircut, rather than ending your responsibility as soon as the customer’s foot hits the pavement outside! I’m sorry, but the level of communication skills of both barbers during my visit was poor, in my opinion. I felt I struggled to make myself understood, and little effort was made on your part to understand. Since the COVID crisis I, like many others, have moved away from using cash. Very small shops and traders now accept cashless card payments. This has pretty well become the norm. I don’t really feel I should be having to read the small print every time I enter shop on the high street! As I mentioned to you, I did not have a debit card with me (only credit card and phone) so I could not “go to ATM and get cash”. Perhaps you should investigate accepting card payments as a way of improving your customer service? I’m sorry that you disagree with my opinion and feedback. Sums up your understanding of customer service. No, I will not be visiting you again - even less likely following your posting unfortunately."

"Very professional and efficient service. These barbers are proficient at achieving shorter, modern buzz cut styles. I normally aspire to the ageing hippy look. I ended up with something much smarter and shorter. After the initial shock had worn off, I really like the new look and can appreciate the barber's skill."

"Very mixed. Seemed all about the experience and customer service, which is great, but only if the level of actual product/service meets with that. Asked price when went in, at end was told a different price by £4 higher. The beard trim itself was not even or well blended with shaping."

"My New Barber, Best Cut I Have Had In Years. Hot Towels, Eye Brows & Brilliant Cut. Will Be Going Back Again & Again. The Chaps There Are Fun. Treat Yourself After Reading This. #Marvellous"