Hickey's Pharmacy Grafton Street

"Such a lovely experience in here today. They made up a beautiful baby gift basket for me, and even gave me a few extra gifts with it. The team here are all so pleasant and friendly. Will definitely shop here more often."

"I came in here with a sizeable budget to buy a whole new range of skincare. Was not attended to, and when I asked for help I was barked at with one word answers. Had to request that the SA leave the skincare desk and actually show me the product. Assistant didn't seem to be knowledgeable at all in La Roche Posay - I asked for bigger sizes of product than the gift set (ie I want to spend more money in your shop) and I was just told no, assistant barked at me and waved her hand around the display before turning and walking away. Embarrassing and disappointing experience. Couldn't believe how I was treated, needless to say I took my money elsewhere. If you're going to stock these expensive brands please have a person on hand who is willing to attend to customers. I doubt La Roche Posay would be happy with how their product is being sold."

"I am a loyal and ongoing customer with Hickeys. Always a lovely chat and welcome with Yvonne and her excellent team. Today, I was insulted, misunderstood, upset, traumatised, by your pharmacist, over a simple error in my prescription. I am known by the staff, I am 75, and deeply offended."

"I went today to get my blood pressure checked because I was feeling dizzy and nauseous. The woman who "assisted" me told me right away that they were not testing anyone at that moment. Then I asked when would they do it again and she said that they didn't do it during lunch time (it was already 2pm), so I had to ask again when she thought they could do it and she said that if I wanted, I could simply wait for another hour and maybe try again and asked me, uninterested, if I had a history of high blood pressure which I responded saying that I do have it for low blood pressure instead. Then I asked where I could get it checked if it wasn't there and she said that in a different pharmacy, but not there because they were busy - and then she pointed at the 5 people who were just queuing behind me, basically dismissing me. I then managed to go to Boots, beside McDonald's, where everybody went above and beyond to assist me and make sure I left feeling better after confirming I was having a drop in blood pressure, even when the store was packed with customers."

"I went there to take my passport photos today and the staff was very nice and helpful."