Cassidy Travel

"Having recently retired ,this was to be the big trip ,a cruise to the Caribbean. Went to the travel show 2019. Organised our trip to Caribbean with Royal Caribbean Cruise Line through Cassidy Travel This included one night prior to sailing in Miami and two nights after the cruise also in Miami. and all hotels, transfers and flights . It started badly. Held up in Dublin on tarmac for two hours delay due to fog in London Heathrow. Missed connecting flight to Miami as a result. Rang our travel agent for support from London Heathrow. Still waiting for help two weeks later Eventually a BA official put us in a flight to Newark airport and organised a connecting flight to Miami the next morning. Arrived in Newark around 7 pm their time. No e mail from Cassidys as to what we were to do or where to go. Spent two hours on the phone in Airport trying all the emergency numbers given by Cassidy s and Royal Caribbean but got no answer. Googled royal Caribbean and got a new emergency number which answered and he organised accommodation for us Got 2 1/2 hours sleep and up again for flight to Miami Cruise was amazing. Loved every minute of it and we thought all our troubles were over. After cruise we were delayed getting off ship. Missed collecting taxi who did nt wait. Had to get our own to hotel Arrived at hotel to find only one room booked for a party of six instead of four rooms. Rang Cassidy travel again. Spoke to our agent ,the hotel managed to find us three more rooms but we had to pay on our credit cards. We rang royal Caribbean emergency no again and were ignored. On the day we were leaving, we contacted Cassidy’ again and eventually we were sorted out and they paid for the rooms and we were refunded. Overall it involved a lot of stress and anxiety and we lost a nights accommodation in Miami We were not impressed with the flight arrangements made by Royal Caribbean as time frame allowed for no delays. As our agent here in Dublin we feel that Cassidys should have pre checked all the arrangements sent to us by RC such as airport terminals , time allowed for connecting flights and pre rung all hotels to ensure they were correctly booked etc. Also taxi collection time at end of cruise was unrealistic. They never sat us all down as a group and went through everything. We had to constantly check everything ourselves and go back to them for confirmation. We would not recommend Cassidys travel and if ever using RC cruises again I would would be double checking they’re flight arrangements and hotel accommodation Despit them we had a lovely holiday"

"Colleen and the Girls were very helpful. They got the best prices possible. Definitely would recommend them"

"A huge thank you to Sarah Fleming for all her help with our holiday to Majorca....I have been dealing with Sarah for many years and she deserves a medal for her plesent professional helpful attention to detail...Jennifer Faye"

"Tried to book on their website and I ran into problems. I contacted them via support and received no reply. I contacted them via their contact form and received no reply. I contacted them via Facebook and received no reply. Could you imagine purchasing a holiday and wanting support??!!"

"So helpful. Loved their services, even when we did were behind in our payments, they were very helpfu. Shauna was great. I will book with them again"