Nicholsons Solicitors 23 Alexandra Road, Lowestoft NR32 1PP

"We had previously retained Nicholsons for other legal matters and found them to be helpful, courteous and efficient, so they seemed a natural choice for the conveyancing on the sale of our UK property. This time, however, we found the personnel involved, and in particular the partner responsible, to be process-driven, offhand and unhelpful. Our UK sale was funding the purchase of a property overseas, a fact we made clear from the outset, but the personnel involved were entirely uninterested in assisting us with our needs in this regard. On the day we completed the sale, there was a long delay in our receiving the proceeds, which caused us to miss a cut-off time for an onward payment, (and a great deal of stress, wondering what had happened to a very large sum of money for some hours). The partner concerned was dismissive, stating that she had done 'more than she was required to do' by checking with the company's bank when the payment had been made, telling us to take the issue up with our bank and refusing to help further. While the conveyancing was handled efficiently enough, it was a poor client experience that does the firm no credit."

"Steve Fordham was very helpful and professional today. He grasped my case very quickly and gave me reassurance and good advice. I am very grateful to him. It is an invaluable service at a very stressful time."

"Deceitful, dishonest and disrespectful. Mucked up my first purchase and then before the second got off the ground sent a fraudulent letter from a person who did not work for them who knew absolutely nothing about it and was based in Swansea(!). Also increased the quote so much that I couldn't accept it. Oh but the lecture from Jade Tinney was the best bit. I would guess that Nicholsons was a respectable, respected firm but now have a couple of "loadsamoney" egocentrics running it who will run in into the ground."

"We re-engaged with the solicitors again after our late father passed away. The probate stage was not subject to the same long delays that my brother detailed with our late mother’s estate the previous year, but there were long periods of silence from the solicitors. We had failed to appreciate there could be a capital gains tax liability and the solicitors having made us aware of the situation seemed to want us to take the lead in resolving it rather than volunteering a solution. The final distribution was made from the estate and the estate closed, but I received no notification of this and was sitting on the funds for 2 weeks before I realised it, whilst my brother received written notification. We are grateful the 2 estates were dealt with in a professional and sensitive manner but found it difficult to judge how much we needed to be pushing them after the delays and cost of our previous engagement."

"I used this firm twice to buy properties and they have always been excellent. They are very professional, trustworthy, precise, great communication, always acted in my best interest and in a timely manner. Would definitely use them again."