Giant Store Norwich

"Helpful and professional. Serviced my bike and answered all my newbie questions on bike care really well. Would recommend."

"Damaged my bike frame during a service! Please don't use them as I would hate for this to a happen to anybody else. Collected my bike and had large scratch across top of frame, had picture evidence of when I dropped it off to show it wasn't damaged before hand. Staff member just shrugged and said not my problem and management refusing to talk to me. Paid for a gear service and hard to tell anything had been done and devastated bike came back damaged. I really urge anyone thinking of getting a service to go elsewhere. I thought taking it to a giant store would of meant it was in good hands but clearly not. Poor service and damaged frame 0/10."

"New bike day here was a Great experience from start to collection. All the staff were friendly, helpful and knowledgable. It’s no small purchase when buying a good spec EBike and was made enjoyable with no pressure, just great advice and friendly service. Can’t wait to get out on it, thanks for the bike. Over the moon is a understatement."

"Originally found a bike online, contacted the Norwich store to inquire about purchasing through cycle to work scheme. Spoke to Jake at the store who was extremely helpful, and processed the sale within a few hours. Kept informed of the process, purchase through despatch at all times. Really could not fault this store, or the website, in a time when it is becoming increasingly difficult to purchase the bike that you want, this was easy."

"So, finally managed to clear enough space in my garage to unbox my new 2021 Giant Fathom 1 29er today which was puchased around 5 weeks ago. I purchased and paid online 19th January 2021 and received confirmation email straight away explaining that due to covid delivery may be delayed up to two weeks which wasn't a problem as I wasn't really ready for it but with stock around the country running out fast I needed to get one bought. The communication with the store was good and nothing seemed too much trouble. Pleasantly surprised, (and a bit shocked), when it turned up just 2 days later. Wow, looks even better than the pics on any website, a nice metallic grahite grey and a lot of spec for that price bracket. Partially assembled in the box so literally just had to fit the front wheel and pedals. It didn't/doesn't come with any but I had already purchased some nice Shimano pedals. First ride? Gear change is nice and precise, brakes will need a bit of bedding in but early signs are encouraging and dropper seat post is smooth. I did have to add air to both tyres and a bit to the front forks being a slightly bigger chap. My only, very slight, critisism is the freewheel being a bit noisy as in you can hear the ratchet whereas my previous Giant Fathom was silent. All in all a cracking bike and top quality service. I will be using this store again for future purchases and am more than happy to recommend to others. They also stock a huge range of parts and accessories, I have already purchased a bottle cage and some different grips."