SuperValu Sutton

"Nice outlet. Plenty of parking. Always well stocked and lots of helpful staff on hand"

"Nice grocery store, close to where I was staying. It was nice to get some actual items instead of just convenience store goods. Quick walk from the dart."

"1st time I've shopped in a SuperValu for anything other than essentials in well over a year, since my experience in Raheny. Today however was a very pleasant shopping experience with friendly staff. I even ventured into the off licence and bought a few bottles of wine. I asked if I could take cardboard boxes to carry them, the lady said no problem, take as many as you need and seemed shocked when I told her that I was charged €18 for a box last time I bought wine at SuperValu, (Raheny). LSS.. My Raheny experience. Probably unfair on most of the shops, but I couldn't give any rating to any supervalu over the treatment I was given by Supervalu Raheny. (July 2021) Long.Story.Short Saw bottles of wine on display for €9 each, decided to buy 12. (12*€9=€108. ok.) Then saw the same bottles in boxes beside display, picked up 2, easier to carry. Went to till and paid by card. My mistake, didn't pay proper attention, later noticed I was charged €144. ( That's €36 extra). Called back following day and approached off licence staff, explained what happened, salesperson claimed that it was not a mistake as the bar codes on the boxes and the bottles are different. Although he agreed that the bottles were €9 each. People in queue behind started laughing. I asked to see a manager, the duty manager arrived and agreed with the staff member and was adamant that I was charged the correct price. He did offer me a refund if I returned the two boxes intact. I could only return one as I had used the other box as a prize for golf society. So I actually paid €18 for a cardboard box to carry the wine, most other shops supply a 6 bottle tray free of charge. I contacted supervalu customer service and initially they appeared appalled and assuerd me that they would pass on to relevant section to be dealt with. After five further contacts and being assured each time that the manager would contact me, I'm still waiting. In Sept 21, I emailed HR in the Raheny store and the lady rang me the next day, she seemed appalled, and assured me that she would get "John" to call me. (No call to date), Clearly the manager in Supervalu Raheny has no interest in customer care. As a result I have stopped using supervalu except for things we run out of, the bottle bank and the post office. I buy my wine for golf society outings elsewhere and seem to be getting better value, and either a FREE carry tray or wine box. Supervalu Raheny doesn't share the dream and I definitely didn't win at Supervalu. I am still €18 out of pocket for shopping at SuperValu Raheny where multi-buy is dearer."