Dragon Hotel

"For a four star hotel I was disappointed. We normally stay in a different hotel but this was the only one with availability for that night. Good points. Location is perfect, lobby looks lovely, the staff on reception are amazingly friendly, the shower was good and powerful and the bed was really comfortable. Bad points. The rooms, although a good size, are dated, they look dirty and are in need of a full refurbishment, including carpets which are stained and dirty, the bathroom is the same-in need of a complete refurb. The food is awful. We ate in the bar area in the evening the half roast chicken was dry and overcooked but the sides were cold and soggy, the fish sandwich was like it had freezer burn and was extremely dry and unappetising. The breakfast was also not great, cheap food and the eggs were rock hard and looked like they'd been sat there ages even though we were at breakfast for the time it opened, the service in the bar was so slow even though it wasn't busy. For the price you pay it's not worth it."

"Stayed here a few times in the past. The Hotel is showing signs of age now. The two ladies on reception were exceptionally polite and welcoming and are a credit to the Hotel. The room was a good size and nice and bright but the view was of the back of the front facade signage. ( front second floor room). Its a shame that the pool has never reopened as we may of stayed another day. The Hotel is in a superb location , and with some money spent cladding the exterior and upgrading rooms , would be a great Hotel in a prime position. We were lucky enough to get the Hotel cheap so were happy with the stay."

"How does this hotel retain a four-star rating? The room was clean enough, but in a four-star hotel I would expect in the room a fridge, a telephone, maybe a bedside clock. There wasn't even a chair! Nothing. Some stationery would be nice, a notepad and pen (as we recently had in a 4-star in the Midlands) but an essential would be a folder of information - how to adjust the heating/air con, how to activate the tv, how to contact reception, menus, restaurant and bar opening times, local transport and attractions... you know the sort of thing. Nada. Bathroom water was very warm, not hot enough. Service in the bar was so slow that despite there being only one other table occupied a friend who had come to greet us left before a cup of coffee could be produced. The breakfast buffet was pathetic. The cold meats and cheeses selection consisted of a couple of slices of pale ham and two slivers of unexciting cheese. It was bad when we walked in and was downhill from there. Don't waste your money. If this is 'the best hotel in Swansea' I feel sorry for Swansea."

"Ideally placed for the town centre with its own parking area. Bedrooms are clean and tidy but in need of a lick of paint. Shower worked adequately and had plenty of hot water. Bed was very comfortable with clean linen. I have only one complaint and that was that the lifts were rubbish and didn't take more than one person at a time. Other than that I would visit again."

"What a wonderful welcome. The staff here are so very friendly and welcoming. The room we had was a little dated but clean and functional hence keeping this 5 star review. The position in Swansea Centre is brilliant. You are literally 5 minutes from the main centre. We really enjoyed our stay and would use this hotel again. On top of all that great value too!"